S G.
Posted
Quick response and understandable…
Quick response and understandable communication.

Excellent
616 reviews
One platform to streamline your entire business. Consolidate your projects, clients and team into one integrated, easy-to-use platform.Trusted by thousands of agencies and consultancies.
Bonsai (hellobonsai.com) has 616 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
616 approved reviews, newest moderated first
S G.
Posted
Quick response and understandable communication.
Support Digital C.
Posted
Timely response to my questions and went the extra distance to provide insight into future product enhancements
Roy P.
Posted
Very helpful and responsive
Marc C.
Posted
Asked for a refund but I never installed the service. Worked with Bonsai to get refund and the took over my screen and ultimately wanted me to log in to my bank account while the had access to my screen. PURE SCAM
Response from Bonsai· Oct 30, 2025
It looks like this review may have been left for the wrong company. Bonsai does not offer screen-sharing or remote access support, and we would never ask anyone to log in to their bank account. Our team provides assistance exclusively via email and in-app chat, and we don’t have any records associated with your information. We recommend double-checking the company you interacted with, and please feel free to reach out to us directly at [email protected] if you’d like us to confirm this further.
Keith Y.
Posted
Super helpful and responsive help. Very happy with the customer service!
Oscar A.
Posted
Claire provided a fantastic support and resolved the issue encountered.
Douglas R.
Posted
Terrific product and great service. They are always fast to respond and on point! 💯
Antony
Posted
I’ve tried countless CRM and project management apps, but none have impressed me as much as Bonsai. From the very first moment, it’s clear that the team truly cares about the user experience the interface is clean, intuitive, and at the same time powerful and professional. What really stood out to me is the customer support. They don’t just respond politely they actually listen, provide real solutions, and even have a voting system for feature requests! Honestly, I’ve never seen that anywhere else. I suggested a couple of ideas and the team genuinely seemed interested in considering them. It’s obvious that Bonsai was built thoughtfully, with a focus on usability and the real needs of professionals, rather than just adding features for the sake of it. After trying so many tools, I’ve decided to move my business fully to Bonsai. Huge congratulations to the team, keep up the amazing work!