SuperReviews of hellosuper.com

Fuad was knowledgable and professional great service

Wonderful service. Alberto was pleasant and polite and efficient.

On time. Professional, knowledgable. A really nice guy who doesn't lag!

Terrible experience with our Washing Machine. Went 3 out of the last 9 months without it due to lack of communication with the contractors, and all around poor customer service. Asked to speak to a customer service manager every time, because the customer support had to put on a call back instead of just transferring us. As someone who leads a customer service team, terrible business practice. Why have managers of customers can’t be escalated to them? The last visit, the technician came and said it was working fine, Super closed the ticket, and then we had the same exact issue. Video below was taken on Saturday (2/8). Ticket was closed Thursday (2/5). We ended up having to buy a new washer and dryer unit because we couldn’t go another month or more of this back and forth. The cost of all these fixed and issues totaled up to $1,176 that Super already payed for. How much more time and money would need to be spent on this?

He was on time and efficient. He diagnosed the problem and got the part that was needed to be replaced. Awesome job very fast.

Paul was punctual and polite. He gave a detailed explanation of everything and was super helpful.

My technician was wonderful fast and efficient will definitely use the service again

Usman was excellent, communication was timely and consistent. He’s super knowledgeable. Definitely recommending him.