Excellent
11,880 reviews
Henry MedsHenry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.
Henry Meds (henrymeds.com) has 11,880 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
Showing 538 reviews with 4 stars · Clear filters
Victoria
Posted
My virtual appointment was great. They explained everything to me and answered any questions I had.
Response from Henry Meds· Jan 2, 2024
Thank you for the review. We genuinely appreciate your time in posting!
heather
Posted
I’m am I fused a bit on the dosing and could t easily find a video or whatever to show the injection procedure. The shipped was FAST and the appt quick. Which was great. Not sure how to make a follow up. Also is there a food plan so we know we are getting the right nutrition? Overall happy.
Response from Henry Meds· Dec 20, 2023
Thank you for your review! Any client with dosing questions is strongly encouraged to reach out to client support at (909) 787-2342 for assistance. All Henry meds clients receive a follow up questionnaire when a refill is due, and a follow up appointment will be scheduled at that time if required. Any client with medical questions can call client support and request an appointment at any time. We do have a private Facebook group where we post many recipes, and lots of the members contribute with nutrition guidance and support. Again, thank you for your time in contributing feedback!
Melissa A.
Posted
So far they have done everything they said they'd do. I've had my 1st appt, then 5 days later I received the medication. I've only done 1 shot so far. Hoping and praying I will lose weight.
Response from Henry Meds· Dec 16, 2023
Thank you for the review. We genuinely appreciate your time in posting!
Pat
Posted
My call was first thing in the morning (8am) and started right on time. The PA I spoke with was very patient and informative. I appreciated his caring manner. He did not try to "upsell" me on medication rather he listened to my concerns and questions and sought to match me with a medicine that would be effective for me. HOWEVER, on day 8 after my great call I had still not received the medication. I contacted Henry, received an auto response and several hours later I received a notification from UPS stating that the medication would arrive on December 20th...10 days after my call. I was disappointed that I received no response from Henry (other than the automated "we received your email"note) and it was clear that the order for the meds was never filled until after I called. The initial call was great the follow through was not so great.
Response from Henry Meds· Dec 15, 2023
This is amazing feedback to receive. The Henry Meds team prides itself on excellent care, and we are always happy to learn when we achieve this.
O H.
Posted
Everything was easy as far as appointments, scheduling, all the tech worked perfectly, and the doctor was personable and thorough, if a bit rushed.
Response from Henry Meds· Dec 14, 2023
Thank you for your review! We take your feedback seriously, and appreciate your time in providing it. While not ideal, any client that discovers that they have additional questions after a telehealth visit should call client support at (909) 787-2342. They will be happy to get a message to a clinician.
Kari Blissit B.
Posted
Prompt response from customer service. I don't think they should charge your account however, UNTIL you get approved.
Response from Henry Meds· Dec 14, 2023
Thank you for your review! We appreciate your honest feedback, and this is not the first time this has been raised. However, we do find that people are more likely to show up for their appointments if they have paid in advance. Additionally, anyone that is denied treatment is eligible for a full refund. Again, thank you for your feedback and please keep sharing it with us!
Angela
Posted
Got the medication in a shorter time than expected. It would have been a 5 star review except it was Shipped to the wrong address. I noticed after my purchase went through and i contacted customer service immediately to clarify. Was told that the address had been corrected. But it wasn't and was shipped to the wrong address, nonetheless
Response from Henry Meds· Dec 14, 2023
Thank you for the review! We always do our best to provide top notch service, and dislike when errors occur. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced.
D T.
Posted
Smooth transaction, the doctor was on time, very polite and knowledgeable. Received my meds fast and started the program 2 weeks ago~ no huge results yet, but I have lost a few pounds and have less desire for snacks and alcohol.
Response from Henry Meds· Dec 13, 2023
Thank you for the review! We always aim to take care of our customers, [email protected].
