Beau
Posted
Absolutely loved my order
Absolutely loved my order, was the best I have had yet!

Great
13 reviews
Philadelphia's first CBD lounge and cafe. Find all of your CBD needs here!
hiphempcafe.com (hiphempcafe.com) has 13 customer reviews on Consumer Courier, with an average rating of 4.4 out of 5.
Showing 11 reviews with 5 stars · Clear filters
Beau
Posted
Absolutely loved my order, was the best I have had yet!
Karina
Posted
The girl behind the counter was very helpful and informative. she answered all my questions and represented the store very well.
Sahar
Posted
the sales associates were very helpful on finding the right products for me. Thank you!
Imari
Posted
I bought stuff for a birthday gift and they really enjoyed it! I appreciated that they even added some additional products free of charge. Customer service was fast and friendly. Would highly recommend.
JDM
Posted
Due to delivery issues (not hemp cafe's fault), I didn't receive my order for almost a month and the manager hand delivered my order....that's what I call great customer service!
Response from hiphempcafe.com· Jan 14, 2021
I'm just happy that I was able to fulfil it in person! Hopefully the next few weeks yield a better turn around around time for USPS! Thank you again for your patience and understanding! -Cyndy
Roberta
Posted
You guys are the best! Quality product and great customer service!
Response from hiphempcafe.com· Jan 14, 2021
Thank you Roberta! -CK
Jess T.
Posted
I’m a regular customer and stopping in and shopping around is such a great experience. The staff is always friendly and pleasant. Cindy is always so welcoming with her big smile and knowledge of the products. I definitely recommend it!!!
Response from hiphempcafe.com· Jan 14, 2021
Thanks Jess! We aim to please!
Jerry
Posted
This was my first experience with processed CBD. I loved the product - Loved the free shipping for $50 purchase idea. I ordered in late November and the shipping took over a week but I did not expect fast ship as I am sure my free shipping was lowest level shipping and I expected they had a Christmas load. Shipping was as expected for the time The gummies were one thousand percent beneficial. They worked so well that I want to "Subscribe" to the gummies of the month club and sign up for recurring delivery. I went to the order page and subscribed for monthly purchase X 2 totaling $72/month. But it seems as if the free shipping with $50 does not apply to subscription orders and I the shopping cart shows $6 shipping fee. I loved the product so much I was ready to be a Hip Hemp customer for life but now I owe it to myself to go shopping to see it the other guys do things the same. ======================================= UPDATE After my 1 star review about the shipping concern I was contacted by HipHemp and was told they had a software update which defaulted some settings and they thanks me for bringing to their attention. Wow - Great Product - Price leader and excellent customer service too!! Thank You Five stars ++++++ I will be completing my subscription order.
Response from hiphempcafe.com· Jan 14, 2021
Hey Jerry- Cyndy here!! First and foremost, I’m incredibly sorry that you had this issue with our ordering!! We had an update last week that reverted some of our settings back to before we had our online ordering established in late May. I will personally go check our settings to try and fix this problem immediately! Second, I’m glad to hear that you enjoyed the product! If you can, please email me personally at [email protected] with your order number and I’ll be able to refund you that shipping fee. I’d like to add that USPS had been experiencing a MULTITUDE of issues with their expected delivery dates.. between COVID and the holidays- online ordering has been a nightmare across the board. We do typically choose first class priority mail, but packages that normally take 2-3 days ended up taking 1-2 weeks. Again, I would like to offer our sincerest apologies from our team and myself, please feel free to contact us any time you find an issue with our site! Some times we don’t catch everything. I look forward to hearing from you soon! -Cyndy, Manager of HHC