Hismith Official StoreReviews of hismith.com

Super fast delivery upgrade thanks!

Jess did a great job rectifying the issue with the items I needed and helped navigate the parts needed. Great customer service.

Amazing customer service directly after my order of fixing a mistake that was mine and they didn’t have to fix. Cant say enough good things and can’t wait to order more from them!

Excellent customer service with quick responses.

Their customer support is excellent. I was putting together an order on a Sunday afternoon and had some doubts about one of the bundles. Their chat support was initially offline - not a surprise for a Sunday - but 20 minutes after I wrote I got a helpful reply. That is good. After placing my order (a full machine with some add-ons, so a fairly big order), I discovered that I had forgotten an adapter. I emailed their support right away, and next morning I had a reply that they would ship me the adapter free of charge. That is excellent! And Tuesday (today) I was notified that the package is underway and will arrive in 2-3 days. All in all a very good buying experience.

Bought a squirting dildo for which there is no lube on the market safe for internal use, according to the guidelines on Hismith's own website. When I asked to cancel this order less than 2 hours after placing it, they refused. When I asked for a refund, they refused. Customer service lied to me multiple times about what is clearly stated on their website, despite being provided with screenshots. They also refused to answer a single question I asked. Honestly horrible experience. I feel like they just stole my money. Update: I was refunded after posting this review, so added one star. None of the other information within it has changed.

We purchased our first order from hismith.com Amazing devices and high quality items. Customer support is 5 star specially JESS a great customer representive. John & Kate

i had no problem getting in touch with support and they helped me in no time. NO PROBLEMS