HME Medical ShopReviews of hmemedicalshop.com

It is a good fair company and easy to return items to.

I needed replacement bearings for a wheelchair. HME had the part at a competitive price. The website was easy to navigate and ordering was easy. The part shipped the next day and arrived promptly. I am very satisfied with HME. I would order from HME again.

the product i bought showed the part i needed but when arrived that part was not on it description is written to indicate that part is comes with it but still no part, still no return info and no way to contact them except email

Staff was very helpful. Purchased wheels to replace broken wheels in a wheel chair and the response and service was outstanding.

Wheels for mobility scooter arrived on time and were a perfect replacement for the old wheels. Very satisfied with the product and delivery.

The order was made for two brakes ( a left and right)for a knee scooter. The package arrived 6 days later (I paid for expedited delivery which was 2-4 days) with only the left brake! The packing slip was missing and there was no notice regarding the right brake missing. I emailed customer service - there is no way to call and did not get a response 4 3 days. The response I got was that the right brake was out of stock. Funny I got charged for both BEFORE the shipment left the warehouse. As part of the response they claimed that the right brake was back in stock. It took another 2 days to get the package sent out of the warehouse. In summary extremely poor processes, awful customer service and probably the worst e-commerce experience ever. If you have an alternative vendor - use not HME Medical Shop!

I am unable to get in the return page I would like to send the items back

My father is dependent upon a reclining wheelchair for transportation. After having the chair for a couple of years, the right release handle detached. Instead of having to purchase a whole new chair, I was able to purchase a replacement release handle from HME Medical Shop. The site was easy to navigate and I received my order in about a week.