SJ
Posted
Great piano, questional billing/customer service
Great piano program. Convoluted customer service. Transitioning from a yearly subscription to lifetime cumbersome & required getting refunded from being over charged and having my access turned off and on again.
Response from Hoffman Academy· Mar 17, 2023
Hello, I'm glad to hear that you enjoy the piano learning program we offer! I apologize that your transition from yearly to lifetime membership was frustrating. Our engineers are currently working on updating our billing system to streamline this so we can avoid similar difficulties in the future. Thank you for learning with me, and I hope you enjoy your lifetime membership and experience many years ahead of happy music making in your home. Sincerely, Joseph Hoffman