Honeywell HomeReviews of honeywellhome.com

Refused to honor their warranty on our thermostat and just gave me the runaround. Expected me to pay for another service call.

I asked about a simple digital on off for gas heater millivolt thermostat and the agent insisted I had an HVAC and power supply and seemed unable to understand without specs for a system I did not have.

Great concept, use the Honeywell Home controller and the thermostatic radiator valves (TRVs) to zone your home. It's unreliable. Controller periodically loses contact with the TRVs, the TRVs will periodically set their own temp to max or min and, even worse, the dial on the top doesn't cleanly change the temp. Often, you turn the dial one way and the temp goes the other. Close to useless.

Absolutely useless smart thermostat. I would give zero stars if possible. It cannot cope of the WiFi drops and has been down now for several days with the support team no use at all. They do not know what they are doing and do not call back when they say they will. Finally yesterday they admitted the connection to WiFi is a known problem with the tr6, but they do not care enough to fix it. They make it impossible to complain or talk to someone who knows what they are doing. Terrible service, terrible products.

The app is awful, and it often takes 4-5 attempts for me to open it before it actually does anything, often I just get a blank screen. It's not very intuitive and is very slow to respond. Overall I am very unhappy with the product. It cost me quite a bit of money too. I shall be asking my plumber why he suggested it, because I wouldn't recommend it to anyone.

The system is totally incapable of maintaining the temperature it aims for. The app doesn't work 80% of the time. There is no monitoring, logging, app insights capabilities. Support is not able to help other than recommend you don't use the app. Not fitfor purpose.

Purchased a new T5 smart thermostat. Looks great and is totally compatible with the honeywell pro I'm replacing. That's the good news. All bad from there. Thermostat reads out the wrong temperature, and the App to set up and manage it via wifi won't sync. So I go to support. (Resideo). Hard to believe but the support is worse than the products. No help, so after 11 days and many hours, I now have an expensive item of trash. Don't recommend anyone going with this product.

Very difficult to use. The app won't open most of the time, sometimes it won't respond to the controls