Horizon HobbyReviews of horizonhobby.com

Joseph from the elite group is an excellent product advocate. Knowledgeable, friendly, and technically equipped. He not only knows the products, but he uses the products himself. I give him all five stars!

Great service Great products Great prices

The ability to reach out and get a response in a very reasonable amount of time is always important and they never disappoint. Very good follow up and good customer service.

To the R.C. Flier Horizon Hobby is well known for both it's variety of planes and the quality control practiced throughout their business. For the last few years the fit and finish of the planes I have purchased from them has been second to none. Yet with all that, in my view to get the best experience I urge you to become an "Elite" member. R.C. flying is expensive so for me, I took a chance spending the money to become an Elite member, but it has been the best money spent in the hobby. Soon I will be approaching my second renewal as an Elite member and there is no doubt I will raise my hand for it when the time arrives. The only thing I can liken it to is having my best friend own a hobby shop. I get responses to every question quick. If I need to do a return it takes only a quick E-Mail. The knowledge I need they offer with a proven successful response. I simply can not say enough good about HH and the Elite membership. I have over 70 planes and although many of them were purchased from HH, not all of them were, but it matters little to my personal representative Joseph C. he is always there to help me any time I ask. My flying buddies know that my view is anyone who has not experienced the advantages of being an Elite member is missing out on much. By the way, at almost 3 years of being an elite member I have reaped many times the cost of the membership each and every year. Very simply, if you are serious about the hobby, this is the best money you can spend.

I can’t speak for everyone that has had a negative interaction with HH! I’m sure those cases are very frustrating. As for me, I’ve never had an issues at all. I don’t know if every elite member gets Joseph, but that’s who I deal with as well! He’s freakin amazing! I’ve recently gotten back into the RC planes and this has been my go to source. I’ll keep coming back!

My most recent order with Horizon Hobby was on 4/25/24. I pre-ordered 2 Losi NASCAR RCs and a spare NASCAR body. I have been regularly ordering from them for over 5-years now. I have ordered multiple planes, vehicles, boats, transmitters, chargers, batteries, parts, bits, etc. Most orders have been executed flawlessly and in a timely manner. A few have had issues. Every order with an issue has been resolved in a satisfactory manner. Warranty related issues have also been resolved in a satisfactory manner. I have also dealt with the "other" big name RC brands out there. All of them. There is a reason why I keep coming back to Horizon Hobby and remain one of their most loyal customers. They remain my favorite online retailer to deal with and I love their brands.

I have been a loyal Horizon Hobby consumer for 20+ years now. Last year I became an elite member and really enjoy the personal interaction with my representative Joseph. He is great answers all my questions and gives no excuses when he does not have an answer. I know that to have to pay extra for customer service is a hastle but welcome to 2024. I get more back from my elite membership financially than it costs for membership. If you love their products you should become an elite member. You will not regret it.

I belong to the ELITE MEMBERSHIP CLUB and my contact at Horizon is Joe Cristiano and he is the best, I have never met a person in the hobby that has as much knowledge as Joe. Whenever I have a question or if I need something he is always there to HELP. No matter how simple some of my questions are he never hesitates to answer them. When I have something defective he gets it replaced asap. Thanks Joe for all you help and look forward to working with you again in the future.