HorowReviews of horow.com

Response from Horow· Jul 3, 2026

Thank you for your feedback — we’re glad to hear delivery was quick, product quality is excellent, and the installation tips were helpful. Regarding the wax ring on tiled floors, you’re absolutely right — in some cases a thicker wax ring is needed to ensure a proper seal. We appreciate you sharing this useful insight for other customers. If you need any assistance in the future, our support team is always here to help.

Response from Horow· Jul 3, 2026

Thank you so much for sharing your experience — we’re really glad our customer service team was able to help you quickly and resolve the issue for you. We always strive to support our customers even beyond the warranty period whenever possible, and it’s great to hear this made a difference for you. We truly appreciate your continued support and trust in our products!

Response from Horow· Jun 5, 2026

Thank you for your feedback. We understand the inconvenience caused by purchasing a model with the wrong rough-in size. We’re happy to help resolve this issue, and our customer service team has already reached out to assist you with suitable replacement options. Thank you for your patience, and we look forward to finding the right solution for you.

Response from Horow· Jun 5, 2026

Thank you for taking the time to leave a review! We’re delighted you had a great experience and hope to continue exceeding your expectations in the future.

Response from Horow· Jun 1, 2026

Thank you for sharing your experience! We're delighted to hear that our toilet is your wife's favorite among the different brands in your home. Knowing that our product stands out and delivers a great experience means a lot to us. We truly appreciate your support and thank you for choosing us!

Response from Horow· May 26, 2026

Thank you for your feedback! We're glad to hear the delivery was quick and the product was easy to install. We truly appreciate your support and hope you continue to enjoy the product!

Response from Horow· May 11, 2026

We truly appreciate your kind words. Knowing that your new smart toilet has exceeded your expectations means a lot to us. Thank you for choosing HOROW — we’re delighted to be part of your modern bathroom experience.

Response from Horow· May 6, 2026

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both our products and our customer service. It’s always our goal to help, even beyond warranty, and we’re delighted to know that you found our toilets to be high quality and reasonably priced. We truly appreciate your continued support and look forward to serving you again in the future!