Average
8,157 reviews
Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Consumer Courier, with an average rating of 3.4 out of 5.
8,157 approved reviews, newest moderated first
Christie
Posted
Price is right. very helpful and efficient
Response from Hubble Contacts· Oct 28, 2020
Hi Christie, Thank you for taking the time to leave this review. I’m so glad that our lenses and it's pricing is working out for you. Your feedback means a lot to us, so if you ever have additional questions, comments, or concerns, please don’t hesitate to reach out via [email protected]. Best, Samantha
Camila C.
Posted
As a college student, the idea of this subscription seemed fantastic. I had these contacts being shipped for about 3 months until I accepted that they are horrible for your eyes. These contacts not only dried my eyes unlike any other but they would fall out sometimes because of how dry! I've never had that happen before. This would also make my headaches worsen throughout the day of wearing them. In addition, I tried to email them OVER a month ago and cancel my subscription and even exchanged several emails with all my information. The subscription wasn't canceled and I was charged yet again. Today I called questioning why and was told they only will accept cancellations over the phone and wasn't offered a refund or even help after I expressed how unhappy I was. To make matters even better, I told them I don't even want them shipped to my house because I will not wear them, yet they won't have them canceled and taken back. Moral of the story, I regret even starting a subscription with Hubble contacts.
Response from Hubble Contacts· Oct 14, 2020
Hi Camila, Thank you for taking the time to leave this review. I am sorry to hear of your less than satisfactory experience with our support team and lenses. Hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Please give us an email to [email protected] with the subject line "ATTN: Trustpilot" to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention. Looking forward to hearing back from you. Best, Samantha
Thevision
Posted
Absolutely terrible customer service. Late orders, poor quality lenses with too many defects. Not worth the money, honestly. I tried to stick with them but it seems they cannot do the one thing they have to: get you a pair of contacts every day. The customer service is a joke and the quality has gotten so bad it seems like they’re on the verge of going out of business.
Response from Hubble Contacts· Oct 14, 2020
Hi there, Thank you for taking the time to leave this review. I’m so sorry about this! We take quality issues very seriously, thank you so much for bringing this to our attention. I’d like to find out more about your interactions with our team to know how your concern was handled. Please send an email to [email protected] with the subject line "ATTN: Trustpilot" to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention. Best, Samantha
courtney G.
Posted
So the site wont let me get on to cancel my subscription or update address or anything ... they have an email which they dont reply to and the have tried to charge my card over 27 times in the last week and a half ... there is no contact number and they dont respond to emails.... this site is bs ...
Response from Hubble Contacts· Oct 14, 2020
Hi Courtney, Thank you for taking the time to leave this review. Your review is very concerning to us. We would appreciate it if you would contact my team at [email protected] with the subject line "ATTN: Trustpilot" about your recent experience. Looking forward to hearing back from you. Best, Samantha
Wendy
Posted
My daughter wanted to try out Hubble contacts because they were inexpensive and she was trying to save me money since I had been unemployed for a while. She just had her yearly eye exam, and her corneas are severely inflamed and has the start of an ulcer from wearing Hubble daily contacts. Turns out, the material they use to make them is so antiquated and it allows zero air or moisture to get to the eye while wearing them. My daughter was close to having permanent damage to her eyes after only wearing Hubble daily contacts for 8-10 hours per day, 5 days per week, for about 2 months. We are thankful she had not been using them longer than that before her eye exam or the damage could have been permanently disabling.
Response from Hubble Contacts· Oct 7, 2020
Hi Wendy, Thank you for taking the time to reach out to us regarding your eye health issue. We take complaints of this nature very seriously, and based on what you have told us, we would like to further investigate this matter. We’ll reach out to you via email with more information. Looking forward to hearing back from you. Best, Samantha
customer
Posted
This has been my first adult experience with contacts and Hubble has made that process pretty easy. My only issue is that I have astigmatism in one eye and Hubble's contacts can sometimes cause some irritation in it.
Response from Hubble Contacts· Nov 21, 2020
Hi there, Thank you for taking the time to leave this review. I’m so glad that the subscription service is working out for you, but it's important to us that you are 100% comfortable all the time. I will reach out to you shortly via email, to help resolve your outstanding issues. I'm looking forward to hearing back from you. Best, Samantha
Marieve M.
Posted
Bonjour, J’ai annulé mon abonnement il y a plus d’un an et je viens de voir que vous prenez toujours 44$ dans mon comptes !!!! c’Est de la fraude et je ne veux plus que aucun paiement sois prit dans mon compte car je vais faire une plaine formelle pour fraude . J’attend une confirmation de votre part !
Response from Hubble Contacts· Nov 2, 2020
Bonjour Marieve, nous sommes navrés pour cela. Pouvez-vous nous écrire sur [email protected] pour que notre équipe puisse vous assister correctement ? Nous faisons tout notre possible pour améliorer la qualité de nos services, et souhaitons pouvoir résoudre votre problème au plus vite.
Dora
Posted
Comfortable, fast shipping and affordable.
Response from Hubble Contacts· Sep 29, 2020
Hi Dora, Thank you for taking the time to leave this review. I'm glad you felt comfortable with our affordable lenses and they have been arriving on time. It's something we've worked hard on and we're pleased our efforts resonated with you. We are so happy to have you on board. Best, Samantha
