Average
8,157 reviews
Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Consumer Courier, with an average rating of 3.4 out of 5.
8,157 approved reviews, newest moderated first
ChiciP
Posted
Excellent product and customer service. I love not having to remember to order before running out.
Response from Hubble Contacts· Dec 22, 2019
Hi Dena, Thank you for taking the time to leave this review. I’m so glad that the subscription service is working out for you and our team has been helpful. We appreciate your feedback! :) Best regards, Samantha
Elizabeth
Posted
My vision was blurred for several hours after wearing these contacts for just one day. I spoke to my optometrist who informed me these contacts are cheap, not breathable and quite bad for your eyes. I threw the rest of the pack out. Take care of your eyes.
Response from Hubble Contacts· Jan 2, 2020
Hi Elizabeth, Thank you for taking the time to leave this review. I am sorry to hear that you did not get on well with the lenses. If you haven't already, please be sure to cancel your subscription to avoid upcoming charges and deliveries by calling our cancellation line a call at +1 647 557 7765, between the hours of 9AM and 5PM EST, Mondays - Fridays excluding Federal Holidays. Best, Samantha
Brittany
Posted
I loved Hubble. My eyes could actually breath with the contacts in.
Response from Hubble Contacts· Dec 22, 2019
Hi Brittany, Thank you for taking the time to leave this review. I’m so happy to hear that you’re loving the comfort of our lenses. We appreciate your feedback! Best regards, Samantha
Jamie
Posted
Great Company!
Response from Hubble Contacts· Dec 22, 2019
Hi Jamie, Thank you for taking the time to leave this awesome review. It’s great that you are enjoying your Hubble Contacts experience. Thanks for being a part of the Hubble family. Best regards, Samantha
Isabelle
Posted
The contacts are very very cheap quality. I can barely wear them for 1hour before my eyes start to hurt. Ultimately, you can't even remove your credit card information from their website on your own. You have to call them... I feel like they're trying to trap clients. Update... Someone from Hubble did reach out to me after the review to cancel the subscription which is appreciated. Overall, the company and their consumer service is not bad. I do wish the quality of the product would be better. I would not re-start the subscription.
Response from Hubble Contacts· Jan 2, 2020
Hi Isabelle, Thank you for taking the time to leave this review. I’m sorry to hear about your experience with our lenses and our cancellation policy. Our company-wide outlook on cancellations is that we can troubleshoot many issues and answer outstanding questions quickly over the phone, in a two-minute call, rather than go back and forth via email. Unfortunately, we do not have access to cancel the subscription through this platform but we've reached out to you with more information. Thank you! Best, Samantha
Shan T.
Posted
They are really low quality, or wrong size (create a space between the eye and the lens), last less than half a day. I am really not happy because they gave me eye infection and I couldn't unsubscribe. I subscribed online, so I expected to unsubscribe online. However, you have to call their office in another country to unsubscribe. That is too expensive to do that.
Response from Hubble Contacts· Dec 25, 2019
Hi Shanti, Thank you for taking the time to leave this review. We take quality issues very seriously. We’re sorry to hear that you may have an eye health issue. As you may know, complications from contact lens wear can have serious effects on your vision and overall eye health. If you believe you may have an eye health issue but have not seen your eye care professional, we recommend that you stop using your Hubble contacts and seek immediate medical attention. Because we will need to keep a complete record of this, please send an email to [email protected] so that we can put you in touch with the correct department! Kind regards, Samantha
Kara
Posted
I've been trying to cancel for 4 mths and still get delivery. I need a new Rx and have boxes of contacts I can't use.
Response from Hubble Contacts· Dec 25, 2019
Hi Kara, Thank you for taking the time to leave this review. I’m sorry to hear that you have received incorrect lenses and had some trouble canceling your subscription. I can see that you have not reached out to our customer support team at this point. I'd love to assist you further so please send us an email to [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP! Kind regards, Samantha
Ashley J.
Posted
They’re amazing, came very fast. Only issue I have is that they didn’t give an option for an astigmatism. So I have to blink twice as much to adjust the contacts.
Response from Hubble Contacts· Dec 22, 2019
Hi Ashley Jane, Thank you for taking the time to leave this review. We are happy to hear your deliveries have been arriving on time. We do not have toric lenses for astigmatism at this time but are working on it. We have a notification list that you can join so that you receive an email when toric lenses are available: https://bit.ly/2u088F3 If there's anything we can do to improve your Hubble experience, just send an email to [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP. Best regards, Samantha
