Hubble ContactsReviews of hubblecontacts.com

Trying to return my subscription as I only just received the trials and don't like them. What a hell in a half trying to send them back from Canada! They don't know how to properly prepare return labels!!! Don't buy from Hubble!

grosse arnaque voleur

I ordered the free contacts and before they even arrived for me to test, they sent and charged me for another full box of contacts. When I requested a refund as I had not yet received the test box, they said they cannot refund. They then said they would cancel my subscription (all through email because they don’t have communicate over telephone). Here I am 3 months later and I am still getting charged. I emailed them again asking for a refund because they promised me a cancellation, and they said hey can’t and that they looked through my previous emails in which I never asked for a cancellation. I provided them proof of my email in which I had asked for a cancellation and they affirmed the cancellation. They never responded to the email. The low quality of these contacts is not worth the money and hassle in any way.

AWFUL customer services. Absolute scam. DO NOT USE HUBBLE! They drain your bank account & don’t send you anything anyway! Stay far, far away! I wish I read the reviews before I ordered with them as they now have my bank details!

Just like the majority of the other bad reviews, my card was charged with an unwanted box of contacts and I have been jumping through hoops just to receive a refund. When I ask about a refund they say they can’t cancel an order, this is very unprofessional and upsetting. They expect me to wait weeks until the box arrives then a few more weeks until they receive it when I send it back, just to get a refund.

Called end of April and cancelled. Got notice today that my bank had been drafted the $36 for the contacts. Not only did they "not have record of me calling" but my shipping address basically no longer exists due to the flooding. I told him all of this and he said he would send me a return label. I told him there would be nothing to return as THE ADDRESS IS UNDER WATER!!!! I explained to him (thick, foreign accent) that they would either be "return to sender" or continue bouncing around for who knows how long. Asked to be transferred to a manager....was put on hold for about an hour and then disconnected.

Great service, prompt delivery, great product.

Well I received the 15 pair for $3 and they are of good quality but nonetheless I couldn’t see out of them. So I decided I would not order more, today they took $36 dollars out of my account for 30 more contacts I cannot use. I called to see if they could help me out of course they ask for login info and low and behold they never sent me the link to start my profile which would have given me the option to change my prescription or cancel my subscription. So thinking this is an up standing company and their lack of follow thru I thought they would refund me NOPE. I don’t get how they the same day they take your money they instantly send your order out I’m not buying that one bit it’s a process to everything and I doubt their is lighting fast! I don’t recommend just based on lack this company for the simple fact if something goes wrong they can’t help you! My opinion if a company has poor customer service it’s more than likely a crappy company! They don’t have any care or accountability when it come to their customers or their mistakes!