Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Consumer Courier, with an average rating of 3.4 out of 5.
Also known as
hubblecontacts.com
Website
hubblecontacts.com
Category
Vision & Hearing
Listed on Consumer Courier
2026
About these reviews
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
A couple of the contacts were torn. I also have 3 weeks worth of contacts when the new order arrives.
Response from Hubble Contacts· May 22, 2019
Hi Susan,
Thank you for taking the time to leave this review. As far as the torn lenses, we take quality issues very seriously, and we would like to make sure you are connected with our Quality team. I would also love to help adjust your delivery schedule to better suit your needs. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll get everything sorted out!
Best,
Vanessa
RI
Richard
Posted
The scheduling portion of the app needs…
The scheduling portion of the app needs to be improved. The editing feature needs more options.
Response from Hubble Contacts· May 22, 2019
Hi Richard,
Thank you for taking the time to leave this review. We so appreciate this feedback, and want you to know that if you would like to customize your schedule even more, please feel free to reach out to our team, and we can help! Just send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP!
Best,
Vanessa
RO
Roxii
Posted
Honestly
Honestly, these were one of the best contacts I've ever worn. Very affordable, fast shipping and even better their customer service is excellent. I'll always recommend.
Response from Hubble Contacts· May 22, 2019
Hi Roxii,
Thank you for taking the time to leave this review. I'm so glad to hear that you're having a great Hubble Contacts experience! We appreciate you spreading the word!
Best,
Vanessa
CR
Crystal
Posted
Should have a more flexible shipping…
Should have a more flexible shipping schedule. I don't always wear contacts, so it'd be nice to be able to spread out the orders in an easier way.
Response from Hubble Contacts· May 22, 2019
Hi Crystal,
Thank you for taking the time to leave this review. We appreciate the feedback! Luckily, we can customize your delivery schedule to suit your needs! Just send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP!
Best,
Vanessa
BL
Blake
Posted
I have always had a great experience…
I have always had a great experience with these guys. They have a well designed website and stellar customer service. Kudos
Response from Hubble Contacts· May 22, 2019
Hi Blake,
Thank you for taking the time to leave this review. I'm so glad to hear that you've had a great Hubble Contacts experience! Our team will be so happy to hear your feedback.
Best,
Vanessa
TR
Trudi
Posted
I have enjoyed the ease and flexibility…
I have enjoyed the ease and flexibility of Hubble.
Response from Hubble Contacts· May 22, 2019
Hi Trudi,
Thank you for taking the time to leave this review. I'm so glad to hear that you've had a great experience with our service! We appreciate the feedback!
Best,
Vanessa
JF
JF
Posted
Terrible customer service response
Terrible customer service response. Literally made me go through 3 different web links to show me a policy that I did not qualify for a full refund on my return. THREE link, but claim no hidden policy. And I had to call them 3 months after I sent in my return because they still had not refunded me. Had me on hold for 8 min while they verified my return. While on the other line I verified it myself yet took less than one minute. For new members you no longer qualify for returns so good luck when they mess up!
Response from Hubble Contacts· Jun 13, 2019
Hi Josiah,
Thank you for taking the time to leave this review. I'm so sorry to hear that there may some confusion about your returned order. I've taken the time to listen in on each of the phone calls you had with our team, and first of all, I do not see where they sent you any links or gave you any issue with the refund, our rep did walk you through the website to find the TOS that you agreed to at checkout. I do apologize for the delay in getting the refund issued to you and for the confusion around the policies that have changed recently. We refunded the full amount for your order when you spoke with Evalyn on the phone. Of course, you are not a newer member, so the latest return policy does not apply to you, and we do make exceptions to the policy in the case of mistakes made on our end, after a full investigation. In your case, this was not necessary, because you were refunded in full. If you have questions about this, please reach out to me at [email protected] with the subject line "ATTN: Trust Pilot" and I'll get back to you ASAP.
Best,
Vanessa
VI
Vincent
Posted
When the prices went up I never was…
When the prices went up I never was notified was not happy with that
Response from Hubble Contacts· May 22, 2019
Hi Vincent,
Thank you for taking the time to leave this review. I'm sorry to hear that our notification may have gone to your spam inbox, and that the increase in pricing came as a surprise. If you have any orhter questions or concerns, please do not hesitate to reach out to my team by emailing [email protected] with the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP!
Best,
Vanessa
