HuffyReviews of huffy.com

Women's Casoria. Front tire not holding air, two different pumps a lot of work. Front brake not inside the control mechanism, sent pics. They are asking me for more (?) and are not going to get them. Rear brake was set up inside, appears ok. Manual is more generic, some of the screws are difficult or impossible to turn. I have quite a few tools, but still not finding what I need for all of these. Nice of them not to do a start to finish video and rely on others. You don't ever send a bike out without checking it, certainly don't ask the customer to assemble AND do their job.

I've been trying to get a part from Huffy since March 4th 2024. I have over 13 calls to the service center with false promises to get the part out. It seems like the main issue is with the warehouse.

Received item missing parts. Called to have them sent, they sent the wrong ones. Called a second time and said they would expedite, never sent replacements. Called a third time and have to wait another 7 to 10 days and hope they get it right. Almost a month with a non-functioning bike. Update 4.24, i called on 4.8 and was told my replacement order would be expedited. They didn't ship until 4.19, 11 days later. Their definition of expedited is 11 days.

I purchased a bike for my daughter and was shocked with how it was put together being a fully qualified mechanic I'm now thinking of how to modify it to make it safer

Recently I bought Huffy's top model e-bike for my son's birthday...or so I thought. Upon opening the mostly already opened and destroyed packaging I was met with an old model, used, cheap Huffy BMX bike. I promptly emailed customer support and was met with an unhelpful staff. They are currently refusing to return this item. Even after offering to try to find a solution(the solution would be to return the item), they ghosted me and kept my money and left me with a BS product. Now I'm shorted in the ballpark of $1,500. DO NOT BUY FROM HUFFY. They are now a Chinese brand with cheap Chinese tactics to steal from you.

Reading This may save your life ! You can easily see the design flaw of the "Centris" folding bike. The single quick release latch is directly in line with the right pedal. I was almost killed when my right toe accidentally hit the red button while traveling @ 12 mph. I was almost hit by a car. The front half of the bike slammed into "the folded up position". I was caught like a rat in a deadly spring loaded trap. The back half of the bike dug into the asphalt and the "Centris bike ( with me tangled up in it) flipped end over end and I suffered multiple serious injuries. Two different neighbors heard the loud crash and came to my assistance. My elderly neighbor allowed me to put my "unlatched" Huffy Centris in the bed of his truck. The bike slammed me in the chest once again because it is impossible for one person to safely lift and load the 67lb Huffy Centris when it is NOT latched together.... Simply Google "huffy bicycles" read the reviews

I purchased an E-Bike 6/30/2023 & received it on 7/5/2023. After assembling it I realized the bike didn't work, the power assist didn't work or the display that controls it. I've called for support as well as sent a couple emails through their support portal online. When I did get to speak to a person on 7/12/23 she wasn't able to provide a solution such as troubleshooting assist, repair center options, or return/exchange options. I was transferred to a voicemail machine of a man that "handles E-Bikes" | left a voicemail & still haven't heard back from anyone, it is now 7/17/23 and my return/exchange period deadline is approaching. don't want to be stuck with an E-bike that doesn't work & out $415 & I also don't want to return it having to pay almost $200 for shipping out of my pocket for a product that is supposed to be brand new and working properly. I feel as if I was scammed, Huffy is knowingly selling & sending faulty equipment to consumers. I left a review on the E-bike to warn other customers & it was not posted or removed after a day. Everything about this company is shady, how are you supposed to serve customers when your 1-800 number tells customers to try again at a later time if you call past 11am PT. I'm pretty sure there's many other customers trying to get a hold of them all at the same time since they're selling defective products but that is ridiculous. All I want is either a refund or a working E-Bike which is what I paid for.

Terrible customer service. When you call the 800 number it always says they are in a meeting and hangs up on you.