Hunter.ioReviews of hunter.io

Very fast responses to issues regarding authentication. The issue felt taken care of

I had an issue with my renewal, but Laura quickly understood the situation and helped me resolve it in less than 10 minutes.

I tried to switch from a Data Platform plan to a monthly All-in-One plan, followed the support instructions exactly, and somehow ended up being directed to buy more Data Platform credits instead of actually switching plans. When I raised the issue, the support bot admitted the checkout I landed on would not change my plan, then told me monthly All-in-One switching is not self-serve and requires team help. So I was guided into the wrong purchase flow, charged for something I did not intend to buy, and then told subscriptions are non-refundable. This was extremely frustrating. The system is confusing, the support flow is broken, and customers should not be sent to a checkout that buys extra credits when they are trying to change plans. I’m now stuck asking for both a refund and a manual plan switch. Very disappointing experience. UPDATE: FROM Giovanni. Thank you for reaching out. I've reviewed your account and I'm happy to make an exception and refund both payments, and switch you to a monthly [Starter / All-in-One] plan. I did want to clarify what happened: the Data Platform plan you were on is a yearly subscription designed for dedicated API users, and plan changes from yearly billing to monthly aren't available self-serve: they always require our team to step in. The checkout you landed on was for additional Data Platform credits, which is a separate purchase. I understand that flow wasn't immediately clear, and I'm sorry for the confusion. What I have done: refunded both payments you made (you should have received a confirmation email) applied a Monthly Starter plan (49USD/month) to your account

Pretty quick response to the ticket and fast problem solving. Polite and pertinent messages on the chat.

The tool is easy to use and very helpful

Avoid loosing time to send email to wrong address and get contacts quicker than researched by yourself!

This has been the most helpful when it comes to obtaining emails for possible prospects. I have been using it for almost 3 months now and I couldn't have provided the support that my superiors needed without the help of this tool. I do have a tiny concern when it comes verification, especially when it prompts you to verify using your LinkedIn. I did the verification using LinkedIn not knowing my Boss' account was actively signed in and now I am unable to change my profile picture because his picture is stuck on my profile. I do wish we could have the option to change/remove/add profile pictures. Yes, this is just a tiny concern, however it would be great to be able to personalize, or delete(in my case) because I made a mistake. Nevertheless, I find this tool to be very useful! :)

Hunter.io made my job a lot easier to find emails of contacts working with various companies and it also helped me to validate the emails I already had. It is a nice tool, but there were quite a few contacts whom I couldn't locate using the search option.