Bad
13 reviews
Irrigation products for residential, commercial, and large turf sites.
Hunter Industries (hunterindustries.com) has 13 customer reviews on Consumer Courier, with an average rating of 1.5 out of 5.
13 approved reviews, newest moderated first
Patrick B.
Posted
It’s a nightmare! The programmer never sticks to the schedule! It does whatever it likes every time it connects – I have to change everything; it’s incomprehensible! Recently, it’s been turning on the sprinklers at 2.00 pm even though there’s no programme set for that time. I’m really very disappointed with Hunter – the quality has gone.
J H.
Posted
Hunter irrigation system sucks. They have no customer service. Every question about why it does not work only refers you to instruction manual or chat with useless bot. I want a company that has a phone number so I can talk to a live person. I am tired or going through the wizard set up every single time I use their useless app. I have to completely do a new set up every time. I have a WiFi mesh surrounding my home and everything on WiFi works except Hunter controller and they have no dealers or service people within 50 miles of me. I will never buy anything from any company that you cannot speak to.
Travis
Posted
Terrible customer support and product experience. I purchased a new controller, and it stopped working after an update. DO NOT purchase these products if you are a homeowner, you will not be able to do anything yourself and will have to hire an expensive contractor. The controllers do not allow for manual firmware re-flashing, and the software is extremely buggy.
Giovanni Z.
Posted
Very poor support experience. My Hydrawise controller (X2) is online but unusable due to a system error (“pending ownership transfer”). I cannot manage irrigation at all. I have been trying to get support for over a week with no resolution. Responses are generic and do not address the real issue. This is not a user problem but a system/backend failure, and the lack of proper technical support is unacceptable. I expected much better reliability and service.
lourens B.
Posted
Stupid product Wi-Fi useless. no backup. spend a lot of money. App does not work. I have ripped it out and changed to Rain Bird. Please don't buy this
Brian S.
Posted
Customer service is terrible. Having problems with controller will keep going offline even though it shows full bars from mesh router 20 ft. from controller. Customer service says that is to far away and that it needs to be 10 away. That is total BS.
Djay
Posted
NO LOCAL SERVICE Hunter has no Hunter Pro contractors that understand how to program their Hunter Pro-C unit. If you have a problem, there is no one to call, including Home Depot where I bought the unit. Home Depot informed they have no person or company that can program this unit. Sadly I have to remove the brand new Hunter unit and now spend money to buy a Rainbird, which I should have done in the first place:( I am in area code 94536
Nutzer in B.
Posted
Hab eine Bewässerungsanlage von Hunter - 250 qm Rasen und Garten - seit drei Jahren in Benutzung. Funktioniert gut. Technik scheint ausgereift, Steuerungsmöglichkeiten sind differenziert, Nutzung von öffentlich zugänglichen Wetterdaten ist prima. Die Software "Hydrawise" für das Steuergerät Hunter PRO HC könnte besser sein (Version 1.0.948). Die Funktionen sind vielfältig, aber intuitiv schwer zugänglich. Eine wichtige Fehlermeldung fehlt: Will ich z.B. alle drei Tage bewässern, muss ich sowohl "alle drei Tage" einstellen als auch "Bewässerung So, Mo, Di, Mi, Do, Fr, Sa" an allen sieben Wochentagen aktivieren. Stimmt das nicht, gibt die Software gibt keine Fehlermeldung, sondern blockiert die Bewässerung.
