Hyperexpert lost a server and completely screwed me over. They just gave me a dump of my data and said "figure it out yourself". I can't believe this is even legal.
CT
Cameron T.
Posted
Invoice Error, Horrendous Support, Refund Refusal
This company made an error within their billing department and somehow changed my invoice date from 01/25/21 to 01/25/20. Due to this mistake, their system then automatically deleted my web hosting account due to an "overdue invoice," even though that was certainly not the case. Went 10 hours before I even received a response to my ticket regarding this. Lost at least a week's worth of data (weekly backup system) from all of this, and their department refused to take responsibility for this error. I at least wanted some form of a refund (Their TOS states that I can claim $50 for data loss), but this company has refused to help in any shape or form. Can't get that $50. Can''t even get the $20.33 I paid for hosting for this month, given that it was only used for like a week before they did all of this.
Did I mention that they quickly resorted to completely ignoring my support ticket that I had open while all of this was going on? They just keep changing the status from "Customer-Reply" to "Answered," even though they didn't respond to me.
These are crooks hiding behind a LLC. Avoid at all costs.
Response from Hyper Expert (Closed)· Sep 18, 2020
Hi Cameron,
I am so sorry you feel this way. Our main objective is to make sure every customer has the best experience using Hyper Expert and we are always here to help if you have any issues. That said, your review has many discrepancies that must be addressed. You submitted your ticket at 11:39 and it was replied back to at 12:54, so you see, this is a lot less than 10 hours. We tried helping you with your software issues despite letting you know, multiple of times, that your service is self-managed, and it is outside of our capabilities to help you troubleshoot your website issues. Finally, and most importantly, despite never asking for a refund like you claim, we have offered you a 6 months free service or we can still issue a full refund if that's what you would like.
You see, Cameron, our goal is to make sure every customer is fully satisfied with our service and we work very hard to achieve that goal. We stopped responding back to your angry tickets after 2 days of trying to do our best explaining to you that your software issues are outside of our support capabilities and you are responsible for maintaining your own website. Also, lying in reviews is not nice!
Thank you,
Ali
CU
customer
Posted
too bad
too bad , i got my vos not working
JC
Josh C.
Posted
stay away
just stay away from hyperE
Response from Hyper Expert (Closed)· Mar 7, 2018
Hi Josh,
I am so sorry you feel this way. Please let us know if there is anything we can do to change your mind about Hyper Expert.
Thanks,
