Identity GroupReviews of identitygroup.com

Identity Group reviews

Showing 2 reviews with 2 stars · Clear filters

A+D RESOURCE I.
Posted Dec 3, 2019
the quote took too long to get.- poor shop drawings
the quote took too long to get. then the shop drawings had to go back several times for corrections. i do not believe the staff review their work before sending out the shop drawings.
Response from Identity Group· Dec 3, 2019
Hi, there. Thank you for your honest feedback. I'm sorry to hear that your experience with Identity Group wasn't what you expected. We're continually working to improve our customer's experience, and your review is going to help us improve in the future.
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AMP2667
Posted Oct 22, 2019
We order two-tone acrylic letters with…
We order two-tone acrylic letters with black stickee backs. Glue pours off the sides of these letters and numbers. We use masking tape to work around the edges and sides to remove the excess. It is very time consuming. This has been an issue since the facility was moved to Tennessee. Sloppy work all the time.
Response from Identity Group· Oct 25, 2019
Hi, there. Thank you for taking the time to leave us a review. We're sorry to hear that your products did not arrive as you expected. Please know that we take your feedback very seriously, and will continue to work hard to improve our customer experience for you.
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