steph B.
Posted
Waste of time and money only works for a month maybe
At first it worked on the ambient recording isn’t always available unless the screen is on its still detectable with icons showing on the target phone when accessing location ect and is shows on scans and startup menu . The first month was ok it was hard to get it to start working but after it worked most of the time the second month was harder to get features to operate or access logs it wasn’t logging like it should and by the end of the second month and going in to the third month I had trouble gaining access to the panel app to view and monitor then after that it was useless nothing worked at all maybe once or twice it logged in a few messages and if it was able to record there was no sound out of the entire month i got a couple updates on messages and one recording with sound now it’s almost the end of the third month and I am ready to take my business elsewhere because the times I needed it to work it never did I’ve complained to customer support neumerous times and it hasn’t been fixed I have re configured and triple checked settings on the target phone and gone through all settings on the emcpanel app that it takes me to log in and reset everything and still nothing is happening it’s a waste of money it works temporarily only and that’s it it’s useless after the first month or so don’t waste your time and money it’s not worth all the stress and if your child was in danger there’s no way to know because it won’t work
Response from iKeyMonitor· Apr 9, 2024
Dear user, I'm truly sorry to hear about the trouble you encountered while using our app. Your feedback is incredibly valuable to us, and we want to address your concerns promptly. I'd like to emphasize that we offer a 100% free plan along with a 3-day full-access trial, ensuring you have time to explore our app's features before making any commitments. Additionally, if our app doesn't meet your expectations and we're unable to resolve the issues you're facing, you're entitled to a full refund within 30 days of purchase. Our team is dedicated to providing exceptional support and assistance to our users. Please don't hesitate to reach out to us at https://support.ikeymonitor.com/hc/requests/new so we can investigate the issue further and work on finding a solution tailored to your needs. As a gesture of goodwill, we're more than happy to extend your license for free once we confirm the issue.