Eddie Adams W.
Posted
Exceptional service and team
We worked with Inclusive Communication Services (ICS) to provide CART services for the Eddie Adams Workshop, a large, multi-day photography event in New York. This was our organization's first experience offering CART, and we couldn't have asked for a better partner. From our first conversation, the ICS team was incredibly helpful, taking the time to explain the process and the benefits of CART beyond its primary accessibility purpose. There was no sales pressure, just a genuine interest in educating us and helping us understand our options. Throughout planning and production, they were professional, patient, flexible, and accommodating. They also understood the demands of a large event, which made a real difference. During our busiest production periods, they were great about keeping us on track with deadlines and technical requirements without adding to our workload. Our captioner, Deb, was fantastic. She was knowledgeable, adaptable, and genuinely a joy to work with. Everyone on our AV team had wonderful things to say about her. What really sets ICS apart is how much they care about accessibility and the communities they serve. Their advocacy for the Deaf and hard-of-hearing communities is clearly more than just a business interest, and that commitment comes through in the way they work with their clients. We're grateful for the guidance and support they provided throughout the process and would happily work with them again. I highly recommend ICS to anyone considering CART or ASL services for their organization or event.


