Lauren
Posted
We only received one of the two items…
We only received one of the two items we paid for. We have emailed every listed email address with no response and no phone numbers to call.

Poor
95 reviews
Industry West is a modern furniture brand known for its thoughtfully designed, high-quality pieces that blend contemporary style with timeless craftsmanship. Specializing in chairs, stools, tables, and decor, the brand caters to both residential and commercial spaces, offering a curated selection of furniture that balances aesthetics, durability, and functionality.
Industry West (industrywest.com) has 95 customer reviews on Consumer Courier, with an average rating of 2.4 out of 5.
95 approved reviews, newest moderated first
Lauren
Posted
We only received one of the two items we paid for. We have emailed every listed email address with no response and no phone numbers to call.
Sean C.
Posted
I reached out for help. No reply
Whitney
Posted
Shipment never arrived. I’ve been trying to contact industry west about this multiple times through different venues and I always am told I’ll hear back in 48 hours but no one has ever reached out beyond that. (Shipment said it was sent, but never delivered. I’ll be attempting a charge back and will never buy from or recommend this brand again)
HMID
Posted
You can never get a response from these guys. Ordered multiple times and they wont replace damaged pieces either. Terrible Customer Service
Jon D.
Posted
No response. No number to call. They have my money and I have nothing to show for it.
Haley
Posted
We did not get our full order and it took you all over 3 weeks to ship it and it only shipped after I contacted you several times with no response.
VA
Posted
Shipping was later than estimated, but otherwise good
gf
Posted
Terrible. Google this company. Never sent sofa. Had to call Amex to dispute.