Paul M.
Posted
Perfect just the job
Perfect just the job
Average
412 reviews
At innovationek, we believe that everyone is unique and has their own set of passions and interests that make them who they are.
Innovationek (innovationek.com) has 412 customer reviews on Consumer Courier, with an average rating of 3.6 out of 5.
412 approved reviews, newest moderated first
Paul M.
Posted
Perfect just the job
Jayne
Posted
Avoid, avoid, avoid. I recently purchased the Highland cow set, I paid £25 for 5 small squares of fabric and a bit of cotton! No instructions the advert stated material was precut ....it wasn't. Total waste of money, company not interested tried to offer me £2 back! I have emailed customer services on numerous occasions and no resolution order number 23021M376317 i have again emailed following their Trust Pilot response, this will now be my 7th email to customer services!!! Update: contacted by customer services who again, offered £4 refund on £25 box of rubbish they sent out! I've refused. Where all these bad reviews have customer services response, its lip service, they do nothing. Do not use this company!
Response from Innovationek· Oct 19, 2026
Dear Jayne, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment. To help us resolve this issue quickly and accurately, please contact us at: Email: [email protected] Please provide: - Your order number - The name and email address used when placing the order Once we receive this information, we will check your order details and get back to you with a solution as soon as possible. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding. Best regards, Customer Service Team
sharon P.
Posted
Do not use this company item has not been received numerous emails excuse after excuse wanted refund got no chance this was suppose be a birthday present over a month has gone by stay clear of this company Just for clarification this is the invoice number 23021M374866 Not that it will get me anywhere Reply to your message I have emailed that many times I am exhausted dealing with you and guess what still no show had money and I had no item two months on and when I ask for refund you just ignore it do not have of this company I can't stress enough to people
Response from Innovationek· Oct 19, 2026
Dear sharon parkes, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment. To help us resolve this issue quickly and accurately, please contact us at: Email: [email protected] Please provide: - Your order number - The name and email address used when placing the order Once we receive this information, we will check your order details and get back to you with a solution as soon as possible. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding. Best regards, Customer Service Team
Alison M.
Posted
2 months for delivery, which is ridiculous and contents are a joke! This will be going in the bin immediately.
Response from Innovationek· Oct 19, 2026
Dear Alison MacDonald, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment. To help us resolve this issue quickly and accurately, please contact us at: Email: [email protected] Please provide: - Your order number - The name and email address used when placing the order Once we receive this information, we will check your order details and get back to you with a solution as soon as possible. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding. Best regards, Customer Service Team
Debbie
Posted
Very pleased with my purchase and the support I received with a money query which was sorted out quickly a very good service
Kevin G.
Posted
Excellent communication kept up to date at every stage of the shipping. Customer service fast and efficient. Very pleased with the mask it is comfortable to use for a long period and does not move out of position.
Steve F.
Posted
Whilst it straightened my posture, I couldn’t wear it for too long as it chaffed under the front of my armpits.
Response from Innovationek· Sep 28, 2026
Dear Steve foskett, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment. To help us resolve this issue quickly and accurately, please contact us at: Email: [email protected] Please provide: - Your order number - The name and email address used when placing the order Once we receive this information, we will check your order details and get back to you with a solution as soon as possible. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding. Best regards, Customer Service Team
Katrina M.
Posted
Lovely Tote Bag, more like a handbag with plenty of room for everyday essentials. Fast delivery.