InsightlyReviews of insightly.com

I liked the CRM until they doubled the price. It becomes extortionate, and they don't even bother responding to my email.

CHARLATANS -- BEST WORD!! Signed up in the Fall of 2025. They had sales people online.. pushing on the sell. YUP paid 1 year. Since then, it's been a battle. Their email system does not sync all your emails, just leads -- Ummm sort of backwards... Support is the broken bridge. There is none. I mean you create a ticket.. and no replies - This place should be BANNED, put of out of business - worst every. If I could give a crumbled star, it would be the best. ** STAY AWAY ** SAVE YOUR MONEY... LOOK AT OTHER SYSTEMS.. THEY WILL TRY TO SELL YOU ON A DREAM... MODERN DAY CHARLATANS

Just NO. If you're looking for a new CRM, keep looking, Insightly is no longer the one. We've been using Insightly for a good few years. It was fine, until they changed. No more customer service, no more support. Just excuses and a changed system. I would change if we could and am looking to change, it will take a little while. Sad and annoying, but that is corporate customer service for you.

After a decade on Insightly and $649/month in fees, we still can’t pull the most basic revenue KPIs because project budgets don’t roll up to the parent Opportunity. We’ve resorted to error-prone spreadsheets just to see client-level revenue. Worse, “<24-hour” support consistently turns into days—or even weeks—before anyone replies. As the CEO of RateNow, I’m deeply disappointed: solid CRM features mean little when essential reporting and timely customer service are missing.

They have always had terrible customer service. And block you out occasionally without warning - terrible if you are in the middle of sales. Now they have changed their interface and I'd say the CRM is pretty valueless. We are looking to switch

AVOID please. An absolute scam of a company. Zero customer service and they treat you like a cash machine without providing the actual CRM they purport to provide. AVOID please.

Terrible customer service, email are not arriving and not reliable, the search facility is hopeless

We have been using Insightly for 9 years. We were grandfathered in and decided to support them by buying an upgraded subscription. So far, so unimpressed. From the clueless sales representative and the astonishingly slow tech support. We currently have a basic functionality bug we've reported (filters not working) and it's been over a month with no solution. I think the company behind this is probably struggling and unable to improve the product.