Earl S.
Posted
Not inspired by Inspiration Hardware
We recently ordered from inspiration hardware. We ordered quite a bit of hardware and were surprised that we didn't have any damage when the box the hardware came in was pretty beat up. Upon installing the cabinet pulls the contractor noticed one was crooked. The screw holes were not aligned properly. So we called today less than three weeks after purchase(mostly because there was a promotion for 10% off that didn't go through). They are pretty stringent with having the packaging to return an item and something cant be returned if installed. These policies seem pretty unreasonable to me but they probably are not worried about return customers. They also said the discount was only offered the previous month so they said i wouldn’t be getting that either. It didn’t say it was for a particular month and i saw it on their website when i ordered. It was a large order so not honoring the 10% I guess makes sense-for them. Overall pretty disappointed and i wouldn’t recommend purchasing hardware from a place that is not customer service orientated. On the other hand the pendant lights from Gubi we ordered had a similar discount and it did not apply at checkout. I emailed them and they responded the same day saying they corrected the error. Come to think of it i emailed inspiration hardware twice before calling and no response at all.
Response from Inspire Hardware· Jan 5, 2026
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you were disappointed, and we’d like to clarify a few points for accuracy and transparency for anyone reading this review. First, we did not receive the emails you mentioned prior to your phone call. We carefully monitor our support inbox and respond to all messages we receive. Had we received photos of the damaged shipping box and the affected product before installation, we absolutely would have worked with you to replace or resolve the issue promptly. Regarding returns: our policy—clearly stated on our website—requires original packaging and that items not be installed. This is standard for precision hardware, as installation permanently alters the product and prevents proper quality inspection or resale. These requirements allow us to maintain consistent quality for all customers. As for the 10% promotion, it was a November-only offer, and your order was placed in December after the promotion had ended. While we understand how this can be frustrating, we’re unable to retroactively apply expired promotions. We take customer service seriously and have replaced items many times when issues are reported promptly and with the required information. We regret that this situation didn’t resolve the way either of us would have preferred, and we remain open to reviewing any documentation or photos if you’d still like us to take another look. — Inspire Hardware Team