Anything insulation or insulation related, we supply nationwide. Drop shipping directly from warehouses and manufacturing plants all over the US.Great prices and great customer service. You can rely on Insulation4US.com to deliver directly to your jobsite when you need your materials.
Insulation4US (insulation4us.com) has 14 customer reviews on Consumer Courier, with an average rating of 2.4 out of 5.
Also known as
insulation4us.com
Website
insulation4us.com
Category
Building Materials
Location
Wilmington, Delaware
Listed on Consumer Courier
2026
About these reviews
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
I placed an order for mineral wool insulation; the order didn't ship within the timeframe quoted on the website, and then they came back to me telling me I would need to double the payment. I asked them to cancel the order and return my payment. It's now been two weeks and I haven't seen a credit. I'm reporting as fraud to my credit card company.
Response from Insulation4US· Jul 16, 2025
Dear John,
Thank you for taking the time to leave your feedback. We are incredibly sorry for the unacceptable experience you had with your recent order. Your frustration is completely justified, and we want to offer our sincerest apologies for our failures.
We acknowledge we fell short in several areas: the initial item was out of stock and did not ship as promised, our proposed alternative was not a suitable solution due to the significant price difference, and most importantly, there was a serious delay in processing your refund. This is not the standard of service we strive to provide.
As confirmed in our direct email to you, we have processed a full refund for your order. We have also addressed the internal issues, including the holiday backlog you were caught in, to prevent this from happening again.
We deeply regret the frustration and inconvenience we have caused you.
Sincerely,
Nuala O'Donoghue
Sales Manager
BA
B A F.
Posted
Scam "insurance" required
Was about to place an order, but their checkout kept adding "shipping insurance" which as a business owner myself, recognize as a complete scam. It is a way for the business to add extra profit to their pocket. Reputable businesses don't FORCE you to pay extra for insurance and automatically fix any issues you might have as the price of doing business. THEN, I read the horrible reviews about this company taking orders, but not having the product to ship? They are dropshipping and apparently need a minimum to order from the manufacturer. Glad I read reviews first. I will order from Home Depot even at a higher rate to make sure I am not scammed AND get the items I need right away instead of weeks or months later. SMH
Response from Insulation4US· Apr 23, 2025
Thank you for taking the time to share your feedback.
We are truly sorry to learn about the difficulties you experienced on our website. We have already brought this to the attention of our development team, as it appears to be a recent error following an update on only very specific checkout situations. We are working to implement a fix as quickly as possible, and we appreciate you bringing this to our attention.
We also wanted to clarify the benefits of our Shipping Protection. For orders shipped via Less-Than-Truckload (LTL) carriers, responsibility transfers to the customer once the shipment leaves our depot in perfect condition. Our Shipping Protection is designed to safeguard our customers in the event of damage during transit by the carrier. If a customer has this protection, we will either allow them to keep or dispose of the damaged goods, and we will ship a brand-new replacement order at no additional cost.
Without Shipping Protection, customers would need to file a claim directly with the carrier, which can often be a lengthy process, leaving them without their product. They would also need to purchase a new order while awaiting potential reimbursement from the carrier, which can sometimes take up to three months. Our Shipping Protection eliminates this hassle by ensuring a prompt replacement shipment.
Regarding your feedback on minimum order quantities, we want to assure you that we do not impose minimum order requirements through our supply partners. The quantities listed on our website are exactly what we supply to our customers. We are aware of some stock availability issues nationwide due to high demand in certain areas, a challenge that many suppliers are currently facing as manufacturers work to keep up with market demand.
We are pleased to report that the majority of our orders are being delivered to our customers within 3 to 5 days, and in some cases, even on the same or next day.
We value your business and hope to provide you with a much smoother experience in the future.
Regards
Insulation4US
CU
customer
Posted
Nice people but will sell you a…
Nice people but will sell you a delivery where they need to wait and pool orders before it goes out.
You ask them when it's going to arrive and they don't know.
Wish this was explained better at the beginning.
Response from Insulation4US· Apr 23, 2025
Thank you for your honest feedback. We're really sorry to hear the delivery process wasn't clearly explained at the start—we completely understand how frustrating that must have been. While some of our deliveries do require consolidation to keep costs down for our customers, we should have communicated that more clearly upfront.
We appreciate you highlighting this, and we’re taking steps to make sure expectations around delivery timelines are clearer in the future. If there’s anything we can still help with, please don’t hesitate to get in touch.
Kind regards,
The Insulation4US Team
JH
Jo H.
Posted
THESE PEOPLE ARE CROOKS
Insulation4US outright stole $1,500 from us. We purchased $1,500 worth of insulation in March of 2024. They kept delaying shipment and finally stated they could not fulfill the order, but they "had another company that could" for an extra $500 plus we would have to unload the truck ourselves. We asked for a refund since they could not fulfill our order but they never gave us our money back.
We attempted a chargeback on our credit card only to find out that they have a clause in their contract that you can't charge back an order more than 60 days after it was placed. THIS COMPANY IS A SCAM. They are deliberately and purposely stealing people's money. Avoid at all costs.
AR
Alexander R.
Posted
Be very very cautious of this company
Be very very cautious of this company. They advertise products they don’t sell then add additional shipping fees after you agree to terms. I’m still trying to get a refund after several days.
JH
Joleen H.
Posted
2 months to get half my insulation
I ordered eight bags of insulation in May. Four bags arrived a month later after I called twice to follow up and I have yet to received the other four. I’ve asked for a refund. Every time I called customer service they would just tell me that a sales rep would call me back. The sales rep never called me back and when I called sales they were always busy. I would get emails saying they were contacting the supplier but there was never any follow up. I will not use this company or their other branches ever again.
NS
Norton S.
Posted
BE AWARE Nothing is IN Stock - WAIT TIMES MONTHS OUT
Sales team cancelled the order because of conflicting delivery times. The order was placed when all products were showing online "in stock" however, nothing is ever in stock and the wait time was months out . . . . I told the girl FROM TEXAS not going to work as I am leaving and it took her two weeks to cancel the order and then it takes another 7-14 days for the company to process the refund. WHAT!!!!! they like to use your money for whatever purposes. Then when you call the Customer service - you cannot understand a word they say . . . . accent is very heavy either from India/Pakistan. So then you are in limbo until they issue a refund - some have good experiences me it was stressful and not good - still waiting for REFUND. Timeline - order 4-10 cancelled by me (written) 4-15 and 4-22 (finally company cancelled order) refund . . . . . . .still waiting
Response from Insulation4US· Apr 29, 2024
Hi Norton,
Unfortunately we are unable to find you on our system or your order. Would you mind emailing [email protected] with your order number so we can locate your order. If a refund was due it should have been processed within 5 working days of your order being cancelled.
We are not sure what you mean about conflicting delivery times as typically deliveries are relatively flexible but in some regions we would only have trucks in your area maybe once per week or once every 2 weeks if you are far from our depot.
Regards
Insulation4US
HO
Home O.
Posted
Bought about 1,000 sq ft of insulation…
Bought about 1,000 sq ft of insulation rolls for the attic. No updates after initial acknowledgement of the order. I asked online about 10 days later and was told I would get an update. I didn't so I asked again in 15 days. No update so I cancelled the order. I was then told they were out of stock. They took my payment immediately.
