Interior HomeScapesReviews of interiorhomescapes.com

Response from Interior HomeScapes· Sep 15, 2026

Hi Agnes, Thank you for your review. For full transparency to customers, we are posting our email thread with you as well as pictures showing that you received the item that you ordered however you ordered the wrong fabric. Here is the link: https://www.interiorhomescapes.com/product_images/Reviews/83161reviewresponse.pdf You placed your order through our website for an Gareth Swivel Chair – Nubuck Silver on November 16, 2025. As stated in the product description the fabric on that chair is a suede. The chair shipped out and was delivered to you on November 26, 2025 via Metropolitan White Glove. You refused delivery at the time of delivery because you stated you were trying to match a chair that she already had which was in Surrey Fawn, which was a discontinued velvet. The delivery team took pictures of the chair that shipped out to you and the chair that you already had side-by-side at the time of delivery which are included in the link above. You argued that you received another velvet call Surrey fossil but as you can see in the pictures you received Nubuck Silver which you ordered. The fabric name and sku on the manufacturers label on the outside of the box also confirms that the chair you received was Nubuck Silver which is what you placed an order for. Per our Terms & Conditions, which you checked a box agreeing to during checkout, we do not offer returns on Four Hands items or any items that ship freight/white glove after they have shipped. That is stated in a paragraph during checkout, that same paragraph is in your emailed order confirmation and there is a link to our Terms & Conditions at the bottom of each page of our website. You then did a chargeback through her credit card company which was closed in our favor twice. Now, 10 months has passed, and you are stating that you would like the chair redelivered. We have emailed you the total for the restocking fee, shipping fees and storage fees that are owed per our Terms & Conditions due to the refusal of the order and the extensive delay. We have also provided you with the information needed to pay the fees. Once they are paid, we will be happy to ship the order back out to you. If you have additional questions, feel free to email [email protected] or give us a call at 404-803-0932.

Response from Interior HomeScapes· Jul 13, 2026

We received order 80868 from Derwin through our website Interior HomeScapes on August 24, 2025, for the Four Hands Arum Dining Table which was a solid marble table weighing more than 400 lbs. When Derwin placed his order, the table was on backorder at the Four Hands warehouse which we work directly with until the first of October. We reached out to Derwin via email and phone to make sure the time frame worked for him before the order was processed. He stated that it did, so the order was processed and shipped as soon as it was available. With back-ordered items we do not charge for the order until the item is in stock and ready to ship. Four Hands got the tables in stock the first part of October as quoted at which point we charged Derwin for the table and it shipped out via Metropolitan White Glove on October 10,2025 tracking # 700576117875. We offer complimentary white glove delivery on all orders over $2,000, which the order qualified for. While the shipment was in transit, Derwin was contacted by Metropolitan White Glove, and he scheduled his delivery for October 22, 2025. The delivery took place on that day and at the time of delivery, the delivery team brought the 400 lb. marble table into Derwin’s home, unpacked it, assembled it and took away all the packaging materials. At the time of delivery customers are responsible for inspecting all item before signing for them as stated during our checkout, in the customer’s emailed order confirmation, our shipping notifications and in our Terms & Conditions. The table was delivered to Derin in perfect condition and signed for clear of all damage by Derwin. We are including a link to the delivery photos taken by the delivery team and the signed delivery confirmation as proof: www.interiorhomescapes.com/product_images/BBB/80868-deliveryphotosandcustomerphotos.pdf. Two weeks after the delivery on November 6, 2025, Derwin reached out to our claims department via email and said “I wanted to reach out to share how beautiful the table looks in person — it truly exceeds the photos online. However, to my surprise and disappointment, my wife recently noticed a hairline crack that had gone unnoticed since delivery.” At that time, Derwin sent our claims department over the picture in the link above with the crayons and coloring book on the table. The picture showed a very small vein or superficial, hairline crack in the table toward the middle edge. The small spot didn’t go all the way through the marble, nor did it go all the way across the table. It was reported more than 2 weeks after the delivery so we believe the customer may have tried to move the table without disassembling it. Our claims department told Derwin that they would be happy to send out a stone specialist to look at the table and that they should be able to fill the small spot and buff it just like they do with marble counter tops. Our claims department set that up and then we received a chargeback from Derwin disputing the charge for the table with his credit card company. Our legal department responded and Derwin’s credit card company closed the case in our favor. Derwin then reached out to our claims department again requesting the stone specialist. Our claims department of course was happy to do so and scheduled the specialist again for Derwin. The stone specialist confirmed that there was a small superficial vein or hair line crack on one side of the table probably caused from stress or tension. They said in their report that they could fill the spot and buff it out so it would not be noticeable. Derwin, however, refused the service from the stone specialist and demanded that a replacement table be sent out to him. We are sorry that the customer would like a different resolution, however we provided the customer with a resolution that would have resolved the issue for him and he did not accept it.

Response from Interior HomeScapes· Jul 13, 2026

Hi Sarah, Thank you for your email. We are sorry you ordered the wrong size wallpaper. As stated in the product description and in our Terms & Conditions we do not offer returns on wallpaper and that is the reason a return authorization was not provided. If you have any additional questions feel free to email [email protected] or give us a call at 888.285.3211.

Response from Interior HomeScapes· Jul 13, 2026

Hi Samantha, Thank you for your review. Your ordered the Four Hands Sullivan 10 Drawer Dresser which is 72"W X 20"D X 46"H and weighed 261 lbs. The items shipped with complimentary white glove. At the time of delivery the item would not fit in the area that you wanted it to because of the size. As stated in our Terms & Conditions during checkout and in your emailed order confirmation we do not offer returns on freight/white glove delivery items so we were not able to issue a return authorization for the order. We were however able to get the dresser delivered to an alternate address for you free of charge since it would not fit in your original intended space. If you have any additional questions feel free to email [email protected] or give us a call at 888.285.3211.

Response from Interior HomeScapes· Jul 13, 2026

Hi Kate, Thank you for your review. As stated during checkout if you would like to know the availability of an item you can reach out to us either via email or phone before the order is placed. After an order is placed, if something is on backorder we reach out to you to make sure the time frame works for you before the order is processed. We work directly with most of our manufacturers to ship large items like lounge chairs and tables which you ordered. The item were on backorder at the Four Hands warehouse when you placed your order so we reached out to you to see if that time frame worked. You stated it did so you were put on the waitlist. We do not charge for backorders until the order is ready to ship. You reached out to us later to check on the status of the order and it had changed some at the Four Hands warehouse. At that point you stated the time frame did not work for you and you wanted to cancel the order so it was cancelled. We are happy to check stock on an item or provide the status of an order at anytime but unfortunately the importation of good from a manufacturer is out of our control so all we can do is provide you with the most up to date information. If you have any additional questions feel free to email [email protected] or give us a call at 888.285.3211.

Response from Interior HomeScapes· Apr 15, 2025

Hi Bonnie, Thank you for your email and your review. It looks like you ordered two Four Hands nightstands that ship freight/white glove. Yes, you are correct we do not offer returns on any items that ship freight/white glove after they have left the warehouse and this is very straight forward and not in any kind of fine print on our website. There is a Terms & Conditions paragraph during checkout which you have to check a box agreeing to in order to place your order through our website which states in the very first line "All freight/white glove delivery items and made-to-order items are not returnable and cannot be cancelled once the tracking information has been assigned and/or the order has shipped from the manufacturer." That same paragraph is also in your emailed order confirmation. We are sorry you found it confusing. If you or any customers though have any question about what is returnable or not though our customer service department is happy to assist before an order is placed. They can always be reached by emailing [email protected] or by calling 888.285.3211.