inthecloudsReviews of intheclouds.io

Don’t waste your time or money with this business. No communication and poor quality product.

First off, don't expect a reply. This company doesn't seem to have anyone who's willing to respond to emails. If you do get an email, it will be some generic copy paste telling you there are delays. It doesn't take a lot to reply to someone's email, even if it takes you a few days to answer some questions. If you're after custom vinyl ditch this over priced service and use Kunaki. Their site is a bit weird to figure out, but you will have your items in hand within a week. If you're waiting on an order, I'd charge back while you still can, that's unless you want to wait months on end for something that might not materialize.

First off, dont order from them if you need the vinyl in a specific amount of time. It says 6-8 weeks on their website, mine took 8 weeks which might be an issue for someone on a deadline. Regardless, my vinyls arrived in perfect condition and sound great under the needle! I emailed them about 6 weeks into the order and they responded back quickly (a few hours) and helped me understand how my order was going and when to expect it. They also sent me a DVD, a sticker of their logo, and a microfiber cloth to clean the vinyls, which were all fun add-ons to my order. TL;DR: Takes a lil while to arrive but excellent customer service and reliable purchase worth the price. :)

This site is either a scam or very poorly managed. Ordered vinyl on 1/28/24 with expected 4-6 weeks processing and order filled. 7.5 weeks, nothing yet. I contacted their Contact Us form for an update last week and haven’t received a reply. No updates, not a clue what is happening with this order, if anything at all. Buyer beware Order #ITC30641

I ordered my vinyl in late January and I was told that it would ship by March 8th, however, that very clearly was wrong. I emailed the customer service email as well as sent a form asking for just a simple update and still not a word. All I want is for my vinyl to arrive on time for my anniversary. My order is #ITC30596 please email me at least with an update on its progress

This record was the perfect gift, and I couldn't be happier with how it turned out. From the quality of the sound to the images, it is all around perfect.

where is my in the clouds vinyl? i’ve contacted everywhere i can and apparently you are in charge of this terrible customer service. i need to know what is going on with my order. i ordered the first day of january

I ordered a custom 10” star vinyl and it was too big. I then emailed about it and they wrote me back saying they received my email and haven’t replied back in a week!! Edit- they never got back to me 17 days later AFTER I emailed them again about not receiving an update and they said they apologize for the delay and never gave me an update. I have waited a whole month and an half and didn’t receive anything and I emailed them again