Absolutely appalling customer service, impossible to get a response or a resolution. Do not use this app or website. It is all great when it works and you will earn 'moneybox when you have an issue do not expect it to be resolved. Never experienced anything as awful.
AN
Anne
Posted
Trés déçue du nouveau site
Autant j'aimais beaucoup se site, je le trouvais bien, autant je ne l'aime plus du tout depuis la nouvelle version. C'est nul, on ne sait plus le nombre de points ni la durée d'un sondage avant de le commencer, on est souvent refusé également et ensuite on a toujours le même message "désolé...."
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Susan S.
Posted
I had 1000 pts so ordered a John Lewis…
I had 1000 pts so ordered a John Lewis £10 voucher. This was in December 2021. The voucher no. will not work. I have tried on my MacBook my Husband tried on his Apple tablet. Nope doesn't work. I have e.mailed Ipsos several times. They do reply, but want screen shots. This I do, and they still won't accept there is a problem. I am not the only one either. Another time I had enough points for a £5 Tesco voucher. I applied and it came through straight away. I am still battling with them, and have asked for 1000 to be credited to my account, so I can then get a Tesco voucher, which HOPEFULLY will work. This has been going on for nearly 3 months and I am getting really fed up. I will NOT however give up. Please be aware you might have problems also.
AD
arnaud D.
Posted
GROSSE ARNAQUE PAIEMENT MASTERCARD…
GROSSE ARNAQUE PAIEMENT MASTERCARD VIRTUEL IL VOUS ENVOIE UN LIEN QUI NE FONCTIONNE PAS POUR LES PAIEMENTS DU TEMPS PASSER POUR RIEN JE NE RECOMMANDE PAS
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Adam B.
Posted
Don't even bother.
Absolutely terrible company. They get you to spend a long time doing surveys only to be screened out near the end. They are getting people to give their data and not giving the promised reward. After nearly a year of earning nothing, I will be deleting my account. There are plenty of other sites who do actually pay people for their valuable time.
GB
Griffin B.
Posted
IT'LL NEVER BE GOOD AGAIN
What some may not know, this all started out years ago as NFO, National Family Opinion. Back then the surveys were by mail and the rewards were cash, sent direct to you with the newest survey. As well, there were opportunities for product tests, which the product is sent to you, with a survey, and after the survey you'd get to keep whatever you tested. Since Ipsos took over, it's gone slowly downhill, and especially with the newest changes; it's damned worthless. They took away everything that was decent about it and turned it into something that is a waste of time to even try and deal with. Used to be standard 5 points if you screened out of a survey, now it's low to no points for screened out surveys. Now you never know what you're gonna get, if anything, even for completed surveys. The product tests are LONG gone, and as well the ability to communicate with other members has been taken away; most likely because we posted our feelings right on their site because they asked how we felt. Now they could give damn less. I will be deleting sooner than later, have sent them communication saying so, but what do I get in return; instructions on how to make my survey experience better.
TO
Toniraute
Posted
Nicht mehr das was es mal war...
Was ist denn mit den Amazon Gutscheinen los und Otto? Nichts mehr da :(
Da war es aber wo es noch i-Say gab 1000xbesser! Man bekommt Benachrichtigungen das Umfragen da sind viel zu spät und dann oft nur 3 Trostpunkte wenn man Umfragen versucht. Bin sehr enttäuscht :( So wird das nichts und so kommt man auch zu nichts... Deshalb 4 Sterne Abzug.
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sue
Posted
don't bother
Waste of time -surveys ask for a pin...what pin? loads of questions only to be kicked out. Deleted account