Expérience très décevante avec iWildCasino. J’ai effectué un dépôt de 400 € par carte bancaire. Depuis plusieurs jours, je ne parviens pas à effectuer de retrait. À chaque contact, l’assistance répète la même réponse : « nous rencontrons un problème technique », sans donner de délai ni de solution concrète. Les avis Trustpilot ne correspondent pas à mon expérience et me paraissent peu fiables. Je déconseille fortement.
CB
CRY B.
Posted
experiência horrível nesse site
experiência horrível nesse site, o meu primeiro saque na plataforma está pendente a 4 dias, sendo que eles dão 3 dias no máximo pra fazer o pagamento!
fiz o saque dia 16/10 me disseram que demoraria 24 horas ate 72 horas pra ser pago, porém já se passaram acima de 72 horas e não foi pago! envio mensagem via chat ao vivo dizem a mesma coisa sempre, e por email não responde!
user : User010498724
BJ
Bruno Joalison Gama P.
Posted
Péssima experiência no casino
Péssima experiência no casino , nunca consigo realizar retirada nesse casino, eles já dão um prazo absurdo para retirada que é de 72 h e ainda não cumprem esse prazo . Aguardei passar o prazo e a retirada não foi concluída e ao entrar em contato com o suporte eles simplesmente dizem que eles não são do financeiro e não podem fazer nada, absurdo isso daí enviam um e-mail dizendo ser do financeiro o qual também se quer respondem nada. Absurdo não Caiam nessa cilada.
MA
Mayerv
Posted
hmm interesting truspolit delete real…
hmm interesting truspolit delete real rewievs and live fake rewievs with two words great casino or good casino that way i not trust truspolit casino pay them money for removing bad rewievs i hope truspolit will change the politic and check rewievs fair this casino are scam
GM
GMM
Posted
Breaching of Terms and Conditions
I am extremely disappointed with my experience with iWild Casino.
I specifically contacted the casino and requested the permanent closure of my account. Despite making this request, my account was not closed as I expected it to be.
I subsequently raised a formal complaint regarding the situation and have been trying to obtain a response and resolution. Unfortunately, iWild Casino has now stopped responding to me and my account has been closed, which means I no longer have access to their support chat or a way to contact them through my account.
I find this particularly frustrating because I am trying to resolve the matter through the proper complaint process, but I am now effectively unable to communicate with the casino through its normal support channels.
I have retained records of my communications and the requests I made.
I am posting this review because I believe customers should be able to understand how complaints and account-closure requests are handled, particularly where a customer has specifically requested permanent closure.
I would appreciate iWild Casino responding publicly and providing a way for me to continue the complaint process and receive a proper response.
DM
DURAT M.
Posted
1 étoile
1 étoile — À lire avant de déposer
I strongly recommend reading this before depositing.
I made two withdrawals of €435 each, for a total of €870. Before depositing, I specifically contacted live chat to ask about the KYC process. I was told that KYC was not necessarily required.
After winning and requesting my withdrawals, I was repeatedly reassured that there was “no issue” with my withdrawals. Support later confirmed in writing that my withdrawals were “currently in the processing queue” and that withdrawals normally take 24–72 hours.
Now, as the 72-hour timeframe approaches, I still have not received my money. I have contacted the Finance Department several times by email and received no meaningful response. Live chat keeps giving generic answers telling me to wait.
What concerns me most is the lack of transparency: if there is a verification, payment or other issue, customers should be told clearly instead of being repeatedly told that everything is fine and that the withdrawal is simply in the queue.
I have kept screenshots of the conversations and emails documenting these statements.
I hope iWild Casino resolves this quickly and processes my €870. Until then, based on my experience, I would strongly recommend that players carefully consider the withdrawal process and customer support before depositing.
UPDATE – Withdrawal situation has become even more concerning
Update as of 27 September 2026.
Unfortunately, my experience with iWild Casino has not improved since my original review.
After my initial two €435 withdrawals, I subsequently made further withdrawal requests. I now have three withdrawals of €438 pending, plus €2,362 still sitting in my casino balance — €3,676 in total outstanding.
The biggest problem remains the lack of clear communication.
Support repeatedly tells me that my withdrawals are being handled by the Finance Department and asks me to contact Finance by email. I have contacted the Finance Department several times, but I have received no meaningful response.
When I contact live chat again, I am simply redirected to the same email address.
This is extremely frustrating: Finance does not respond, while live chat refuses to deal with the issue and sends me back to Finance.
I am not asking for special treatment. I am asking for a clear status of my money and confirmation of when my withdrawals will actually be paid.
I have kept screenshots of the chats, withdrawal requests and emails documenting the entire process.
I am now preparing to escalate the matter through the appropriate complaint channels, including AskGamblers, if iWild Casino does not provide a concrete resolution.
I will update this review again if the situation changes.
For potential players: my advice is to think very carefully about the withdrawal process before depositing.
LB
Luke B.
Posted
Scammed
Scammed
First of all. Trustpilot has removed this casinos rating due to fake reviews. Why would a "legit" casino need fake reviews?
Simple, because its a scam. I was contacted by one of their VIP agents. She replied instantly every time..
Until I deposited. Money came through, message to withdraw. Nothing. Hours go by and the agent who replies instantly all the time now will not respond. Withdrawals aren't working, chat isn't helpful. No contact anywhere.
I can happily send the telegram chat logs of the agent ghosting me compared to instant messages before so please feel free to contest thos review.
Scam site through and through
KH
Karely H.
Posted
Estafadores
Es increíble que te tengas más de un mes en un proceso de verificación, piden una y otra vez documento, tardan días en n contestar y definitivamente lo hacen con la intención de no pagarte tus ganancias que limpiamente ya ganaste, si quieren tirar su dinero jueguen aquí pero si no hay muchas opciones más que sin problema te pagan, ESTAFADORES