JMAC SupplyReviews of jmac.com

I ordered some parts for an important client and they were discontinued. The crew from JMAC reached out very fast and found a suitable replacement without a big increase in price. Update 12/03/24. My original order was placed 11/07/24 with 7-11 business days on shipping. Today 12/03/24 I had not heard back from Jmac or received a tracking notice so I emailed them about it. The customer service rep was polite and replied fast. However I received a tracking number today 12/03 saying that the shipping label was being created and not in the system yet. I understand it is a busy time of the year and things can happen. My client has been on me about getting the work done and It is making my company look unfavorably with them. In the mean time Jmac was just sitting on a paid for order and it took me reaching out for them to ship it finally. I can’t in good faith recommend them.

Ordered 5 parts, one was damaged when manufactured. In trying to diagnose a solder came loose. Ordered a replacement board shown as In Stock but called to confirm after being burned by them in the past. Part was NOT in stock and I cancelled the order and ordered a whole new part. I haven't received credit, or the replacement board yet. This is my second of 2 bad experiences with JMAC.