Average
10,226 reviews
EmbodyEmbody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Consumer Courier, with an average rating of 3.8 out of 5.
Showing 2,374 reviews with 1 star · Clear filters
Nic
Posted
They took my money but had not reached out to me to set up my treatment. Nothing! They do not have contact details on their page as well. $129 mistake. Please be aware.
Response from Embody· Jul 9, 2026
We are very sorry to hear about your experience. We understand your frustration and are actively looking into this matter to ensure a resolution.
DS
Posted
After 11 days, I have yet to receive shipping information or a single substantive response to my medical questions. What I have received are contradictory answers from support representatives who appear entirely unaware of what their colleagues have previously communicated, raising serious concerns about internal coordination and patient record management. What is perhaps most alarming is that your system generated an automated satisfaction survey asking me to rate my experience with a product that has not even been shipped. This is not a minor administrative oversight. It signals a fundamental breakdown in how your organization tracks patient status and communicates across departments. Whether the failure lies with your AI systems or your human support staff is unclear. What is clear is that neither is functioning at a standard acceptable for a company operating in a healthcare adjacent space. Patients are not package recipients. We are people making decisions about our health, and we deserve accurate information, consistent communication, and basic operational competence. I am hopeful that this feedback reaches the right people and prompts the internal attention this situation clearly warrants. The service itself may well be worthwhile, but the experience getting here has been unacceptable, and significant improvement is needed before that potential can be realized.
Response from Embody· Jul 9, 2026
We sincerely appreciate you taking the time to share your detailed feedback regarding your recent experience. We are truly concerned to learn about the significant delays in receiving shipping information and the inconsistencies in the responses you've encountered from our support team. We understand how frustrating and unsettling it must be to not have clear answers, especially when dealing with health-related matters. We recognize that the automated satisfaction survey was sent prematurely, and we agree that this indicates a breakdown in our internal processes for tracking patient status and interdepartmental communication. We are actively investigating these issues, including the coordination between our support staff and the overall management of patient records, to prevent similar occurrences in the future. We are committed to ensuring that our systems and human support operate at the high standard expected in a healthcare-adjacent environment. Your insights are invaluable as we work to implement the necessary improvements to provide the accurate information and consistent communication our patients deserve.
Michelle J.
Posted
I have called into work for the past three days. I was so sick. I felt like I was going to die.!!!
Response from Embody· Jul 9, 2026
We're sorry to hear you've been feeling so unwell. If you're experiencing severe or persistent side effects, it's important to contact your healthcare provider promptly for medical guidance and 911 for emergencies. We've continued to strengthen our patient support so health concerns can be addressed more quickly, and we'd appreciate the opportunity to review your experience. Thank you for taking the time to share your feedback.
Sharon Ferrell B.
Posted
I have waited 5 days and still it hasn't been shipped. I spoke Text with sr over 3 days ago and cc has been charged. What's going on
Response from Embody· Jul 9, 2026
We're sorry to hear about the delay. We understand how frustrating it is to see your card charged while you're still waiting for your order to ship. We've continued to improve our order processing and communication so patients receive more timely updates throughout the process. Thank you for taking the time to share your feedback. We'd appreciate the opportunity to review your order and help get you an update.
Pete
Posted
I made the purchase and have not heard one thing. I have no clue when and if my order will arrive. There have been no updates. Never have been told anything about a patient portal and can’t find any information on it.
Response from Embody· Jul 9, 2026
Ordering should come with updates, not radio silence. Have you checked your patient portal? We're sorry to hear you haven't received any communication about your order. We understand how frustrating it is to be left wondering when your medication will arrive. We've continued to improve our order communication so patients receive more timely updates throughout the process. Thank you for taking the time to share your feedback. We'd appreciate the opportunity to review your order and help provide an update.
Gretchen
Posted
No one will ever get in contact with you about your account. They charge your credit card just as soon as you put it in... But yet it's been nine days and I still have not gotten anything.
Response from Embody· Jul 9, 2026
Your card was clearly ready to go. We wish your order had been just as eager. We're sorry to hear about your experience. We understand how frustrating it is to be charged and then wait without updates on your order. We've continued to improve our order communication and support so patients receive more timely updates throughout the process. Thank you for taking the time to share your feedback. We'd appreciate the opportunity to review your account and help get you an update.
customer
Posted
I have not received the medication yet, advertising made it appear that it would arrive very quickly. It has been 11 days since my prescription was sent to the pharmacy and it still has not been shipped.
Response from Embody· Jul 9, 2026
We're sorry to hear your medication hasn't shipped yet. We understand how frustrating it is when delivery takes longer than expected. We've continued to improve our order processing and communication so patients receive more accurate updates throughout the process. Thank you for taking the time to share your feedback. We'd appreciate the opportunity to review your order.
Nora K.
Posted
I was charged $299 instead of $149. They refused to give me a refund, and tried to send me another order for $269 after I repeatedly asked them to never send me anything again. I have dozens of e-mails with them saying they would not ship to me again.To add insult to injury, they are selling their product to anyone for $79. All I want is to never deal with the again. If anyone has had problems like this with them, please contact me.
Response from Embody· Jul 9, 2026
Fear not, please reach out to support and they can get your experience turned around
