Patricia H.
Posted
FedEx Could NOT DELIVER RETURNED MERCHANDISE!!
On May 10, 2023 I order 2 package of Can-C eye drops, which is what I customarily order. I received instead, Can-C dry capsules, which I can’t use. I called Customer Service and spoke to Abigail Nuncio who informed me that they would refund the $48 for the original order, but I had to pay $16 to FedEx to return the merchandise. Today I receive an email from FedEx that they could not deliver the merchandise because 1. Customer Not Available or Business Closed. This was during the normal business hours. Because I was concerned, after the hassle of returning the wrong order, I attempted to contact Dr Vitamin Solutions during business hours. They were not available and answering their PHONE / TEXT MSGS / EMAIL - so I don’t know if they are still in business, or just have poor customer service. NOT ANSWERING MULTIPLE REPEATED ATTEMPTS TO CONTACT CUSTOMER SERVICE OVER SEVERAL HOURS!!??? I just want my original payment of $48 refunded….What’s Up Here???


