Average
10,226 reviews
EmbodyEmbody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Consumer Courier, with an average rating of 3.8 out of 5.
Showing 2,374 reviews with 1 star · Clear filters
Ryan
Posted
It’s been 15 days and my order has not arrived, it hasn’t even shipped yet.
Response from Embody· Jul 9, 2026
We are concerned to hear your order has not arrived or shipped after 15 days. We are actively looking into this delay for you.
Bert V.
Posted
I received the Trizepitide last night. It was warm. Should I take it or not . Not happy.
Response from Embody· Jul 9, 2026
We are concerned to hear about the condition of your recent delivery. We want to ensure your medication is safe. We will investigate this issue immediately. Please connect with our care team.
customer
Posted
The temperature when recieved was 96 degrees
Response from Embody· Jul 9, 2026
We are concerned to hear about the temperature issue. We are reviewing our handling procedures to prevent this.
JAMIE M. C.
Posted
I still have not received my order. It was placed 2 weeks ago.
Response from Embody· Jul 9, 2026
We are truly sorry your order has not arrived. We are looking into this delivery delay for you.
GERALD
Posted
Order placed money taken ans no response no text ir email with petal info or shipping info.. NOTHING. pretty upset
Response from Embody· Jul 9, 2026
We appreciate you bringing this to our attention. We understand your frustration regarding the lack of order and shipping information. We are actively looking into this matter to ensure you receive the details promptly.
Michelle
Posted
Despite filling out the current prescription details and being told in writing “your dose will be increased” I was prescribed the current dose when I looked at the order sheet. When I reached out quickly to resolve in chat – customer service responded (23 hours later) saying the clinician approved the lower dose based on safety and tolerance, yet RIGHT above this comment – directly from clinician is “based on your update, we’re increasing your dose”. Totally understand if errors are made and I thought this would be a quick note back to the clinician to fix, but instead getting a dismissive response rather than ensuring I have the proper medication. Completely unacceptable for a healthcare-related business. Rather than going back and forth on chat, given response times were extremely slow, I called to sort out. No one could answer basic questions or even properly look up my account. I had to spell my name multiple times, confirm order details etc and now just awaiting a call back to see what the order status even is. For a company handling prescriptions, there should be a much higher standard for accuracy, responsiveness, and customer support. This experience was unacceptable and has seriously damaged my trust in the company. I'll update if my account is ever confirmed or if I receive my prescription, but this seems extremely unlikely! Pricing isn’t much better than competition which has far better customer experience.
Response from Embody· Jul 9, 2026
We are truly sorry to learn about the frustrating experience you encountered with your prescription, communication, and customer support. We understand your concern regarding the discrepancy in your prescribed dosage and the delayed, conflicting information you received. This is certainly not the standard of service we aim to provide, especially for something as critical as medication. We acknowledge the significant inconvenience caused by the slow response times in chat and the difficulties you faced when trying to resolve the issue over the phone. We recognize the importance of accuracy, responsiveness, and clear communication in healthcare, and we sincerely regret that we fell short in your case. Your feedback is invaluable as we continuously work to improve our processes and ensure our team can provide the efficient and accurate support our customers deserve. We are reviewing your comments to identify areas for immediate improvement in our internal communication and customer service protocols.
Robert H.
Posted
Communication sucks I’ve been requesting more info haven’t been getting responses
Response from Embody· Jul 9, 2026
We sincerely apologize for the lack of communication you've experienced. We understand your frustration and are actively working to improve our response times.
customer
Posted
The prices were different EVERY TIME I got on the website.
Response from Embody· Jul 9, 2026
We appreciate you bringing this to our attention. We are actively investigating the pricing discrepancies you encountered on our website to ensure consistency for all our customers.
