Average
10,226 reviews
EmbodyEmbody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Consumer Courier, with an average rating of 3.8 out of 5.
Showing 2,374 reviews with 1 star · Clear filters
customer
Posted
Cancel my order
Response from Embody· Jul 6, 2026
Short and to the point, we can appreciate that. We're sorry to hear you'd like to cancel your order. We've made several improvements to our support process to help requests like these get handled more efficiently. If your request is still outstanding, we'd be happy to review your account and help get it resolved. Thank you for your feedback.
Alexis H.
Posted
So frustrating I keep getting charged big numbers
Response from Embody· Jul 6, 2026
Opening your bank statement should not feel like a plot twist. We're sorry to hear about your billing experience. We'd be happy to review your account and help clarify any charges. We've also made improvements to our billing support and communication so concerns like these can be addressed more quickly. Thank you for taking the time to share your feedback.
Jennifer C.
Posted
After signing up I asked if I could switch the medicine I had previously chosen. I had already paid and they said sure we can change it. So four days go by and no order no shipping update. I contact them and they tell me I have to pay another amount for the new medicine. I said why I paid more than it is? Well the amount I paid they had a hold on it. I said ok let's go back to the original order ok no problem you will just pay and we will ship it. Huh? I already paid you. No that's a hold on the money ok so you know its there ship my medicine. No you will have to pay again. Ummmm no thank you I will be going elsewhere.
Response from Embody· Jul 6, 2026
We understand how confusing billing and order changes can be, especially when it comes to payment authorizations and medication changes. We've made meaningful improvements to both our support and communication, and we'd appreciate the opportunity to review what happened and address any remaining concerns. Thank you for taking the time to share your feedback.
customer
Posted
I ordered this and still haven’t received it or heard from the pharmacy.
Response from Embody· Jul 6, 2026
We're sorry to hear you haven't received your medication or any updates from the pharmacy. We've continued to improve our order communication and support experience, and we'd appreciate the opportunity to review your order and help get you an update. Thank you for taking the time to share your feedback.
customer
Posted
I placed my order about a week and a half ago, and despite being charged in full almost immediately, I still haven’t received any meaningful update about the status of my prescription or when I can expect to receive it. For a medication service, this level of communication is incredibly disappointing. I’ve contacted customer support multiple times and even tried to escalate the issue. Unfortunately, every response has been the same: I need to wait for the pharmacy team. The problem is that the pharmacy team hasn’t provided any updates or timeline whatsoever, leaving me completely in the dark. What makes this especially concerning is that I’ve been advised not to go more than two weeks without my medication because doing so could diminish the progress I’ve made. The delays are causing unnecessary stress, and I shouldn’t have to worry about interruptions in treatment because of fulfillment issues. This experience has also made me question whether every refill will be this difficult. If I’m going to have to chase down updates and risk gaps in my medication each time I need a refill, it’s hard to justify continuing with this service. Reliable medication delivery and clear communication are fundamental expectations for a healthcare company. Unfortunately, my experience has fallen well short of that standard. Based on what I’ve experienced so far, I cannot recommend this service to others.
Response from Embody· Jul 6, 2026
We're sorry to hear about the delay and understand how frustrating it is to be charged without receiving an update on your shipment. We've continued to improve our order processing and communication so patients receive updates more quickly, and we'd appreciate the opportunity to review your order and help get this resolved. Thank you for taking the time to share your feedback.
customer
Posted
I canceled and you never put the money back in my account
Response from Embody· Jul 6, 2026
We're sorry to hear about your experience. We'd appreciate the opportunity to review your cancellation and any outstanding refund concerns. We've continued to improve our support process so issues like these can be resolved more efficiently. Thank you for taking the time to share your feedback.
customer
Posted
Follow thru is horrible and delayed
Response from Embody· Jul 6, 2026
Waiting is one thing. Feeling forgotten is another. We're sorry to hear your experience fell short. We've made meaningful improvements to our communication and follow up process so patients receive more timely updates, and we'd appreciate the opportunity to provide a better experience. Thank you for taking the time to share your feedback.
Alejandra M.
Posted
Hello I subscribed yesterday payed $79 , but now I can't make an account or anything it doesn't give me an option to cancel my subscription. They were good at taking the money but if I was to cancel my subscription later on how would I do it? I mean I don't want to cancel yet but I need to have an account. I was with noom and it sure is a big difference. There i had an account right away and I was able to see my profile. Can someone help me pls
Response from Embody· Jul 6, 2026
We're sorry to hear you've had trouble accessing your account. Once you're enrolled, you should have access to your patient portal to view your information and communicate with our team. We'd be happy to help get that sorted out for you. We've also made several improvements to our onboarding and support experience to make the process smoother for new patients. Please give us a call or send us a message, and we'll be happy to help you access your account and answer any questions about your subscription. Thank you for taking the time to share your feedback.
