EzraReviews of joinezra.com

I love this company! You can talk to real people, and they are so helpful and knowledgeable! They go above and beyond to help me and support me! I am so grateful for this company and the fabulous people who work there!

I’ve had a generally great experience with JoinEzra. Their service has been responsive, and overall communication has been smooth and helpful. The reason I’m giving four stars instead of five is due to a pricing issue early on. Before placing my order, I specifically asked whether the price quoted to me was a one-time promotional rate or if it would remain the same. I was told there were no one-time specials and that my monthly cost would stay consistent unless I increased my dosage to a certain dose (not sure if it was over 9 or 11mg). However, after the first month, I was charged a higher price. I reached out to customer service, and while it took some time to fully resolve, they did eventually correct the issue. They adjusted my monthly rate back to the originally quoted price and initiated a refund for the overcharge. Aside from this situation, I’ve had no problems with JoinEzra. Now that the pricing has been corrected, I plan to continue using their service.

I have nothing but good things to say about this company. The approval process and shipping process was super smooth and I received my meds super fast. I had a little isue but it wasn’t their fault and they went above and beyond to take care of it. I will only be using this company from now on. Extremely happy with them!

needed a change to my monthly refills. my customer service agent was happy to help and got it chnged for me in less than 5 minutes.

I placed an order and have a question and their phone number is disconnected. It's a scam. I emailed them and no response. The took money out of my account I didn't approve.

So far having good experience. Medication arrived quickly and in good state. The customer service and the clinicians are reasonably responsive. Personally I don’t expect live instant responses, and so far I haven’t had to wait more than a day for a response. There was also an error in pricing and my first refill was scheduled for price higher than originally advertised. But with a bit of patience, customer support was able to resolve the issue for me.

Constant communication and great reply time

Super pleased with joinEzra who had a 3 month BPI promotion on reddit for $400. Completed the onboarding, uploaded my current scrip and was approved the same day. Order went to The Pharmacy Hub for fulfillment on a Wednesday. Sunday I had notification that a UPS label was generated, Monday shipping was confirmed and I received Tuesday. 3 - 60mg vials of BPI! The Pharmacy Hub's packaging is excellent!! Comes in a boxed styrofoam cooler with gel-packs that were still mostly solid. Very pleased with joinEzra and fulfillment by The Pharmacy Hub. That said, joinEzra is a subscription model so you must go into your portal and pause/cancel the next shipment of your treatment. Personally, I am not a fan of subscription models, so I canceled.