Jon Hart Design Reviews | Read Customer Reviews of jonhartdesign.com

Jon Hart Design Reviews | Read Customer Reviews of jonhartdesign.com

Jon Hart Design reviews

462 approved reviews, newest moderated first

Chad
Posted Jun 25, 2025
Hart has been making hats for the men &…
Hart has been making hats for the men & women of SMPD for years. If you like quality stuff at a reasonable price and quick turnaround times, this is your place!!
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Smiles M.
Posted Sep 17, 2023
Excellent quality and customer service
Excellent quality and customer service. Never had to return for repairs.
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NRussell
Posted Jan 13, 2023
Loved the bags purchased for my sons…
Loved the bags purchased for my sons girlfriend!
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Will M.
Posted Dec 19, 2022
These products are great
These products are great. I have several pieces and will continue to purchase these
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Fred
Posted Nov 3, 2021
Unraveled stitching, painful customer service
Second verse, sucks more than the first!!! After y’all offered to inconvenience me further, by saying you wanted the bag returned, because that was your preference, I said never mind. After y’all already demanded that’s what y’all wanted in my first call, I made the mistake of wasting more of my time calling again, at your request, only to be told the same thing. Build better stuff, and you won’t have to inconvenience your customers. The green dental floss shows up really well when I show it off; especially, in the YouTube video I made about your customer “service” team. Stitching on the handle was unraveling after first use. I called and asked for some thread to repair it myself; they replied that they wanted me ship it to them for repair, instead of them mailing a few inches of thread. What a waste of time, packing and travel, so I repaired the stitching with dental floss.
Response from Jon Hart Design· Nov 4, 2021
Fred- if the stitching has come loose on your handle, our preference is to inspect and repair it in accordance with our warranty. We have reviewed the phone recordings and confirmed that we offered to pay for shipping and repair it free of charge. After you expressed that it would be an inconvience not worth the repair, we offered to send you thread to which you responded 'nevermind'. Both of these options are still available to you.
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Bailey
Posted Apr 14, 2021
I got the weekender as a gift and after…
I got the weekender as a gift and after one use the bag broke. Even though they were willing to fix it it cost me over $50 in shipping cost that the company should have payed for. For a bag that is $300 should not break after one use.
Response from Jon Hart Design· Apr 14, 2021
Bailey- We’ve investigated the issue and have found that although we don’t have record of purchase date, we quoted and repaired the stitching on your bag free of charge. Without proof of purchase date we are unable to cover any shipping charges you may have incurred shipping the item to us. We are happy to report that your bag has been repaired and is in the shipping stages. Please let us know of any confusion regarding $50 in charges as we have not charged you anything.
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Danielle G.
Posted Feb 10, 2021
What an amazing company
What an amazing company! I needed my order a lot faster than I realized. Rachelle Wise responded to my email so quickly and took care of everything same day. Thank you for being so helpful!
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Stephanie
Posted Dec 19, 2020
Customer Service Top Notch
I have purchased from Jon Hart before, but this year, purchasing everything online has made things more difficult. I recommend if you have questions about leather colors, stamps/monograms and leather quality to call and speak with someone. Their customer service is excellent. Extremely professional and knowledgeable. My overall experience was great thanks to such wonderful customer service. Would highly recommend.
Response from Jon Hart Design· Dec 19, 2020
Thank you Stephanie. We hope you are pleased with your natural and bridle leather Kings Pads.
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