Keepsake FramesReviews of keepsakeframes.com

Keepsake Frames reviews

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Mike C.
Posted Aug 29, 2025
Took my money two weeks went by no…
Took my money two weeks went by no frame emailed many times called the number two then canceled my order had to get my bank involved to get my money back customer service is plain worthless
Response from Keepsake Frames· Oct 11, 2025
Hey Mike, I'm so sorry that you didn't receive your Keepsakes! Please email us at [email protected] and our support team will be happy to make things right. We do read and reply to every email. If you haven't heard back within 24 hours, please be sure to check your spam/junk/promotions folders as our emails are sometimes automatically filtered away from primary inboxes. I'm really sorry if this was the case!
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Brent
Posted Jan 9, 2025
I placed an order mid-December for a…
I placed an order mid-December for a Christmas present. The order arrived broken. I emailed the company Support 3 times with no reply. I called the support number on the web site and got a recording. It simply sent me to the same email address that I had already reached out to 3 times. Customer service is NON EXSISTENT! DO NOT USE THEM!
Response from Keepsake Frames· Oct 11, 2025
Hey Brent, I'm so sorry that your order arrived broken and that you didn't hear back from us! We're a small company and customer support is a top priority for us at Keepsake. Can you please email us at [email protected] and we will work hard to make things right. If you haven't heard back from us within 24 hours, please be sure to check your spam/junk/promotions folders as our emails are sometimes automatically filtered away from primary inboxes. I'm really sorry if this was the case! We definitely want to make sure you receive Keepsakes that you love and are in great condition.
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