Jeff P.
Posted
I ordered CBD oil and received the…
I ordered CBD oil and received the package on August 4th. Except it was gummies not oil. I called immediately and they told me to send them back at MY expense. I told them no. If they wanted them back they could pay for shipping. I also told them I would keep them but they needed to credit my card because the oil was significantly more than the gummies. By the end of the conversation, they told me to keep the gummies and they would send me the oil. Today I sent an email and found out the replacement oil was never shipped. After several emails back and forth the last email I was sent said “we have confirmed you received your oil on Aug 4th.” Omg! I did not! Yes the shipping said oil but I was sent gummies. Terrible customer service! So I am in a battle to get a credit on the difference in price I paid and to cancel my reoccurring monthly order. I would not recommend this company!
Response from Keoni CBD Reviews | CBD Gummies, Oils & Sport· Aug 20, 2022
Thank you for your feedback. Sorry to hear about your experience with our company. We would very much want to provide a solution that works for you. If you’re open to discussing this further, please contact our customer service agents and email us at [email protected]. This will be escalated accordingly. Your happiness is our priority, and we would love the opportunity to make things right.



