Mary P.
Posted
Great Tool. Bad Support
Keysearch is a great tool that provides poor support. I tried the tool, paid for a couple of months, and then decided it would be cheaper to sign up for an annual membership. Today I was billed for the monthly membership. The card was locked. They deactivated my account. I reached out to their support and got a badly trained bot. I asked to speak with a human. As of fifteen minutes later, I've gotten nowhere fast. I've also sent an email, and no one has replied. I checked my account, and it showed me as having three active subscriptions. Apparently, they do not deactivate the lower-level memberships when you subscribe to the next one up. This is utterly ridiculous. How is it the responsibility of the customer to do this manually? I didn't even know about this page until today. If they hope to grow as a business, they need to do better.




