Dr.Ahmed N.
Posted
Over charge even for their repai fault,failed dispute with bad customer service
Despite my attempts to resolve this directly, the company has failed to address my concerns, and I believe the charges are in violation of the BVRLA's Fair Wear and Tear guidelines. I have been charged a total of £440.00 for damages, which I contend are normal wear and tear on a vehicle that was well maintained. The charges are broken down as follows: * Near Side Wheels and tyres Scuffed * Near Side Door front Dent - Inspection Notes: Dent paint damage * Near Side Door rear Dent - Inspection Notes: Dent paint damage * Off Side Door rear Dent * Front Bumper Front Previous paint repair - Inspection Notes: Dirt in paint/rippled I have two specific points of contention regarding these charges: * I had a previous scratch on the front bumper which was repaired through the company's insurance, not by me. The inspection notes state "dirt in paint/rippled," which suggests a fault with the repair carried out by their chosen repair shop. It is unjust to hold me responsible for the quality of a repair I had no control over. * The other noted damages, such as scuffed wheels and small dents, fall within the expected range of normal wear and tear for a vehicle of this age and usage. My assessment, supported by several experienced colleagues, is that these charges are an overcharge for normal use. .


