Intelligent I.
Posted
Completely incompetent.
Do not do business with Kitchenall. They are completely incompetent and their checkout system is dangerous. I ordered a cooler for my business. I filled out the shipping form correctly. When I went to pay, their website glitched. It cleared the form and defaulted to my billing address without telling me. I contacted them immediately to fix the address. I needed it delivered to my food truck builder. They refused. They claimed they couldn't deliver to a "non-commercial" address. This makes zero sense. They were perfectly happy to ship it to my personal home address five minutes earlier. But a professional builder isn't "commercial" enough? I asked them to call me to straighten this out. They refused. They took thousands of dollars from me and wouldn't even pick up the phone. They wasted my entire day over their own mistake. They are amateurs. Their technology fails, their logic is backward, and they do not care about the customer once they have your money. Go somewhere else.
Response from Kitchenall· May 15, 2026
Kitchenall here, We ship to food trucks every day. We cancelled your order because your 'business' raised red flags internally. Specifically, we could not verify it was real. It looked like potential fraud so we elected to cancel, and that made you upset. Sorry.