KITHReviews of kith.com

Response from KITH· Sep 19, 2024

Thank you for sharing your experience with us, and we sincerely apologize for the delay with your order and for not receiving a timely response from our team. This is not the level of service we aim to provide, and we understand your frustration. Please rest assured that we're looking into the situation right away. We have requested some additional information from you and if you could kindly respond with the details requested that would be super helpful. We want to resolve this as quickly as possible.

Response from KITH· Sep 19, 2024

Thank you for your feedback. To clarify, all domestic US and EU orders incur a flat $10 shipping fee, which allows us to ensure a reliable and consistent delivery service for our customers. If you are unhappy with your order, please feel free to reach out directly to our customer service team. We would be more than happy to assist you with a return and make sure we address any concerns you may have. Thank you for bringing this to our attention, and we hope to resolve this for you as soon as possible.

Response from KITH· Sep 19, 2024

Thank you for your review, and we are truly sorry to hear about the delay with your order. While some of our items do have longer shipping lead times compared to others, we understand how frustrating this can be. Please accept our sincerest apologies for any inconvenience. If you're order is still unfulfilled, please reach reach out to our customer service team directly so we can check on the status of your order and provide you with a detailed update as soon as possible.