Poor
355 reviews
KlaviyoKlaviyo powers smarter digital relationships. We make it easy for B2C businesses to transform all their data into more valuable customer experiences across every touchpoint — from email and SMS to web and reviews. More than 157,000 businesses rely on Klaviyo to grow their revenue faster and more efficiently.
Klaviyo (klaviyo.com) has 355 customer reviews on Consumer Courier, with an average rating of 2.6 out of 5.
355 approved reviews, newest moderated first
Anouar S.
Posted
The worst email marketing company in the market and the wordst support 0/10
Response from Klaviyo· Apr 3, 2025
Hi Anouar, thank you for sharing your feedback. If you'd be open to sharing a few more details about your experience, please drop me a line at [email protected], and I'll investigate. Kind regards, Claire
Steve H.
Posted
I would like to award more due to the fact of a couple advisors were brilliant and helped me set up a sign up form. This coupled with my own work and looking on YouTube, Casey Luck, i am now fairly proficient on Klaviyo. The truth has always been the product is really good, with the caveat that it currently is not working due to technically issue for the last 48 hours? However it is potluck as to what advisor you get!! I have had live chat so many times, i eventually find a couple of good ones. For this reason i can not give anything more than 3 stars, the level of competency within the support is still really poor throughout tho whole team, some shine brightly, others are awful! Better but only because i have taught myself!!
Mark M.
Posted
If I could I would give them ZERO Stars. I have been trying to cancel my subscription for 2 weeks now. No success online nor with their Support. What they advise is useless and does not work. In the meantime they are trying to deduct money from my card. This is straight forward fraud! DO NOT USE THEM!
EJ
Posted
Klaviyo keeps changing its pricing policies. What used to be a flexible usage-based plan has become a forced subscriber-based model, where you're pushed to pay for inactive profiles. You're left deleting users blindly just to avoid getting overcharged. There’s no real customer support, no one to talk to, and no transparency. It feels like a company that's lost its way — no wonder their stock has dropped so significantly.
Response from Klaviyo· Mar 31, 2025
Hi there, thank you for taking the time to write a review. Our pricing has always been based on the number of active profiles a customer has, but we've recently adjusted the fees of those users whose active profile count exceeds their plan's limit. You are only paying for active profiles - not inactive profiles - but you need to manage your list to make sure that inactive profiles are not being counted. We've shared lots of guidance on how to do this (e.g. https://help.klaviyo.com/hc/en-us/articles/24263920096027). If you still need assistance, please reach out to our support team via the support link in your account. Kind regards, Claire
Vendela R.
Posted
Great product, but the worst customer support that doesn’t match the very high price they charge. Every time I have been in touch with support, they either misunderstand, or close the case without resolving the issue. Is it AI-agents answering customer support tickets? This is reason enough for us to look for other options, this is too tiring.
Response from Klaviyo· Mar 28, 2025
Hi Vendela, I'm sorry to read about the frustrations you've described. Unfortunately it appears that you tried to contact our support team via two unused email aliases. Your messages will have triggered an email to you explaining that a support ticket had not been created, and explaining how to contact the support team (via email or by using the support button in your account). It looks as though your queries were relating to account closure? You can read how to do that here: https://tinyurl.com/5fvp3kt8 Kind regards, Claire
Erin G.
Posted
Danielle M. was AMAZING! I was really concerned regarding an issue with our most recent email campaign and I reached out to Klaviyo chat support. Danielle M. was incredibly patient, extremely knowledgeable, and made sure to answer every question I had to ensure I was feeling confident by the end of the chat. It truly was one of the BEST chat experiences I have ever had! Agents like Danielle M. are what keep me using Klaviyo. Danielle is an amazing employee! I am truly so impressed with their chat responses and for taking the time to help me and make me not feel rushed. I wish every chat agent was like Danielle M. - you are lucky to have her working for Klaviyo and representing your company so well!
Response from Klaviyo· Mar 19, 2025
Hi Erin, that's wonderful to hear! Thank you very much for taking the time to write a review about your experience with Klaviyo. I'll be sure to pass on your kind words to Danielle. Kind regards, Claire
Aurea
Posted
Lucas nous a tellement bien accompagnés dans cet onboarding Klavyio! Merci à lui. Désormais, nous avons bien pris en main l'outil.
Response from Klaviyo· Mar 19, 2025
Bonjour Aurea, c'est super de l'entendre ! Merci beaucoup d'avoir laissé un avis. Cordialement, Claire
Me
Posted
$205 per month for a service that is subpar. My card declined because i got a new one and I went it to update the payment within less than 1 hour of it declining and it has now been 3 days and i have swapped to 3 different payment methods and emailed support and no one will help me process the payment to get my account reactivated and the "retry payment" button does not work on the site. TO PAY THIS MUCH MONEY AND HAVE NO ONE HELP YOU PROCESS A PAYMENT IS ABSURD. i have now lost out of many things in the last 72 hours of this service not being active. leaving and moving to a different platform.
Response from Klaviyo· Mar 14, 2025
Hi there, I'm sorry to read about the payment difficulties you've described. If you're still experiencing problems, please drop me a line at [email protected] with your account name, and I'll ask the support team to look into it. Kind regards, Claire
