KlipschReviews of klipsch.com

My order was back-ordered. So I asked them t cancel it, yet they didn't and sent it anyway. Now they are charging me for a refund! I waited on hold for 30mins, I was just 5 sec away when the representative came, but he disconnected the call.

This was the worst customer service I believe I've ever encountered. I purchased a sound bar direct from Klipsch about 1 month ago and it still hasn't shipped. You wait on hold FOREVER to get a support staff to tell you they don't have any answers for you. They tell me the item is out of stock yet I can go to Amazon and purchase this exact model and have it delivered to my home within 2 days. Save your time and money!! If this is the support I receive before even getting my purchase I can't imagine what support I'd get, if any, after I receive my item... assuming I do eventually receive it. Also interesting to note, you can't go on their official website and write a review. It makes one wonder if they took this down because of the bombardment of negative comments and reviews.

Klipsh customer service is a joke. Spend $400 on R-51PM speakers, and the emit terrible static. Called the 800-554-7724 number, was on hold for 64 minutes, the recording stated no one is available, and call back later. Then called the 317 number at 1:30PM, and got a recording stating business hours are 9:00 - 5:00, so call back during business hours... Went on line to address issue, and prompts ask you to fill in your e-mail address, model, and problem - when filling in issue on a required field, prompts of issues are given, and you are directed to sites addressing the issues. you cannot get past this stage to hit the submit button !!!!! Klipsch wants your order, they do not want to service you. I'm returning my purchase to Amazon and buying JBL or other brand. I always viewed Klipsch as a premium brand - man was I wrong..... Klipsch you should be ashamed

Terrible customer servce. Their support department didnt answer my emails. I had to solve the problem with my speakers myself via The Speaker Exchange, (who are great by the way). I still haven't heard back from Klipsch. I will certainly not buy Klipsch again, in my experience they do not stand behind their products, they do not offer support to their customers.

Bought two Klipsch The Three (type I) a couple of years ago, although very good looking and presented with a neo-retro design quite flattering and a high build quality, when it comes to software and connections, that is where things start to go awry. For instance the promise of a seamless wireless audio network never worked correctly or maybe once, in addition we had to acquire a very "cheap" piece of software, DTS Play-Fi, supposedly helping you to get your tabletops stereo systems communicating on a single dedicated network or even just trying to stream from a PC to them, it never worked well at all; definetely when it comes to software, hardware manufacters do not get it most of the time... Regarding Bluetooth, same problems on and on with the almost impossibility to connect a smartphone to just on tabletop ! I really regreted those acquisitions and should have a gone to big names instead, at least they do deliver quality connectivity !

Having recently purchased Reference Series 820 Floor Standing Speakers, I felt compelled to review Klipsch which continues to provide speakers that are Incredible Bang for the Buck. These are the best performing speakers I've ever listened to and are paired nicely with the 12" Reference powered subwoofer w/ Mono Class D Amp. Since listening to Klipsch Heresy IIIs as a kid I've always loved the sound and the brands iconic name and quality continue to stand the test of time.

Klipsch X11i, superbe headphones, comfy and great sound. 5 stars

Writing this review because I was prompted in a recent order to give a review to a retailer I'd never dealt with before. The transaction was flawless... so arguably a 5 star review. But I only gave them 4 stars because I feel a company needs to go above and beyond for 5 stars. The company I was reviewing simply didn't have a chance to prove themselves a 5 star company (and they might be, I just don't know... ) And then saw the link 'rate other companies' and I thought of some I would rate at 5 stars.... Klipsch was the first to leap to mind. That right there should say a lot. Not giving 5 stars forced me to reflect on what kind of company should get 5 stars... and that made me think of Klipsch. I've been buying their products for decades. I've had a few customer service issues with them in that time... and they ALWAYS exceed my expectations. Even after years of this and adjusting my expectations up for this company. I mean, I'm not even fair to Klipsch... I hold them to a higher standard than most.... and they STILL impress me every time I deal with them. So as per the text attached to the 5 star selection; "No reservations, I would recommend this company to anyone." Yep. That's Klipsch. I would recommend these guys to anyone interested in quality audio. These guys have kicked some serious butt for decades... and I can vouch for about 30 years of 'above and beyond' from these guys... Things might change someday I suppose... Paul Klipsch left this world years ago... and not even sure who owns Klipsch these days... but my most recent purchases imply nothing is slipping with them so far. So yeah, these guys are a company I recommend without any reservation to anyone looking for good audio. THIS is a 5 star company in my book.