Koorsen Fire & SecurityReviews of koorsen.com

Paid over $1100 for a service call and was left with open wires that were still hot, uncompleted work, (wish I could upload a photo). I called to ask when they were coming back since the repair was in June and it's now October. They connected me with a Maintenance Supervisor. His exact words were: We've only been to that property 1 time in 5+ years for that service call. We are not coming back. Offered to send him a photo; he declined. We have had a monitoring service with Koorsen for over 5 years, which has been great. He didn't care. Terrible customer service on his part.

This is strictly for the Koorsen in Madison (Security Division Specifically). I personally got used at Koorsen. Hired me on but didn't know where to put me.. a colleague left due to the work environment at a specific customer site and another co-worker moved into his position. The co-worker that got moved into his position is an amazing technician and said he is not going to work in these conditions. They ended up putting me in his place stating "you could be the hero for this branch if you take this job on. This is the place people go to quit or get fired. It makes us look incompetent that we keep losing individuals to this job site due to the work environments." I stated that I would work on this job for the company but they needed to remember that I helped them out by my 90-day review. By the way, three other employees quit or got fired on the same job prior to the first one I mentioned at the beginning. Long story short I did this job and i was supposed to only be there for approximately 3 weeks. However, I ended up staying for almost two and a half months. I completed the job. Upon completing the job, I went in for my 90 day review but instead of getting a "You did it and a thank you", I got a "We're going to let you go due to reasons at said job site". As you can probably guess, I was very confused and was told to contact HR. I tried to contact HR multiple times but no one would give me any answers. Koorsen in Madison (security division specifically) has amazing technicians but their words fall on deaf ears. Logistics is absolutely horrible. You'll start on one job, go to the next and then back to the first multiple times. There is no upward mobility whatsoever at this company. I will say that the positives are that they do train people, but only if they need you on something for their own benefit. I think the company as a whole is very good. It is a shame that this situation happened, as I really enjoyed the company. Just letting everyone know what you could potentially be getting into.

Not the best way for my billing. I have requested a paper bill sent by USPS mail. This request has not been honored.

I would like a confirmation number and the ability to look up past paid invoices. I thought I paid this bill yesterday but didn't get a confirmation number and didn't see it hit my bank today so I paid it again hoping I'm not duplicating the payment. *** Edit - I did see after the fact that an email was sent. :)

Josh and Mike were both very friendly and knowledgeable. They were excellent at letting me know when they were entering and exiting our building. They thoroughly explained the service they were providing today as well as other services available for businesses and individual residents.

A.J.and Kevin were life savers! Our alarm went of at work and I couldn't get it to shut off. They coincidentally happened to show up for a fire suppression inspection and helped me turn off the alarm. I don't know what I would have done if they hadn't shown up! They were extremely helpful and really nice guys:)

no receipt on e-pay

You need to set up the payment page to autofill the customer info and the invoice data on the page. I've complained about this before! This is 2024, not 1924!