LabJackReviews of labjack.com

Response from LabJack· Dec 22, 2022

We put this into Google Translate and it translated from Portuguese to English as: "I still haven't received the order placed Nov 11, 2022." Sorry you had so much trouble with this international shipment. Unfortunately the major delays were due to the government customs agency, and we are very limited on what we can do when there are issues between the receiver and their government, but looking through the case we did identify some things we could have done better and have created internal action items to address these.

Response from LabJack· Dec 14, 2022

Sometimes our own products or 3rd party products we sell have to be discontinued. The most common reason is that the semiconductor chips needed to build the product have long been discontinued. Once discontinued the parts quickly get more and more expensive until eventually they are totally unavailable. LabJack and our 3rd party suppliers have only discontinued a few products in 21 years of business, and we have always been able to provide years of warning so customers can do a last-time-buy if that is their desired path. I'm sorry your communication with us so far has not been productive. The ideal way to move forward is letting us support you on alternatives to whatever product is no longer available. Another possible option is to request an on-demand build for some quantity. It might be very expensive, it might have a long lead time, or it might be totally impossible, but we can look into it. Investigating emails about this particular case, we have identified some action items for LabJack to improve customer experience, primarily around more EOL notification. This particular case involves a 3rd party product.

Response from LabJack· Dec 8, 2022

Thank you for sharing your concerns about shipping prices Richard. LabJack offers free shipping in the USA but international shipping is getting more and more expensive. We are looking into ways to help our Canadian customers. We keep some LabJack stock on Amazon.ca that can ship for free. We are also committed to only charging what UPS, DHL and FedEx charge us and not a penny more. We previously offered USPS to Canada but it is very slow and hard to track reliably so not a great option to business customers who can't wait many days or weeks in the dark.