LatePointReviews of latepoint.com

Updating my review after finally hearing back from support. I’ll be fair here: the LatePoint product itself is genuinely excellent. Feature wise, it has almost everything we need, the UI is clean, and it’s surprisingly easy to customize workflows, automations, and integrations. We’ve connected it with n8n and it works seamlessly. From a product standpoint alone, I’d honestly rate it 5 stars. However, the support experience was extremely frustrating. Only after posting my original review did support finally reach out within hours. For an appointment booking system, support responsiveness matters a lot because customers can end up scrambling for solutions while their business is actively running. So at this point my experience is: 5 stars for the product 2 stars for support Hopefully support response times improve moving forward, because the plugin itself has a lot of potential. -------------- A frustrating experience. I’ve just started using LatePoint with a lifetime license, and honestly I regret going this route. The plugin itself has potential, but the support is extremely disappointing. I’ve sent multiple follow ups on the same ticket, at least three emails, and never received a single response. When you’re dealing with something as critical as an appointment system, this is unacceptable.

I like this plugin it delivers what it promise but they need to consider providing integrations with Apple and Outlook calendars, this is really important because all users do not use Google calendar.

I give the Latepoint team 5 stars! They are quick to respond, highly knowledgeable about the product and very thorough in their support. I am giving an overall 4 stars here because there are a few improvements I would like to see on the system itself.