Legacy Tree GenealogistsReviews of legacytree.com

Response from Legacy Tree Genealogists· Dec 19, 2025

Thank you for sharing your feedback. We genuinely understand the frustration that comes when a "brick wall" remains standing after a significant investment. Our goal is always to provide the breakthrough our clients are searching for, and we are sorry that we couldn't deliver the additional generations you were looking for during this phase. We do try to be as clear as possible right from the start that we cannot guarantee specific results because we never know what will be found until we put in the time and do the actual work. When a client brings us a case that has already been researched by another firm—especially a complex "brick wall" like your lineage—our professional standards require a comprehensive audit of all previous research. If a previous report contains a single misidentified ancestor, any further research would be fundamentally flawed. This review allows us to fully understand the work they did so we can make a plan for what other avenues are left to pursue, while also looking for any possible clues the previous firm may have overlooked. Regarding the record loss discussed in your report: while identifying that a courthouse fire took place may be a quick task, researching around that fire is a highly intensive process. When direct records are destroyed we must focus on reconstructing entire neighborhoods through alternative surviving records to find indirect evidence of parentage; and using complex DNA triangulation to identify genetic clusters, which provides a roadmap that paper records no longer can. We took on this project knowing it was a difficult case that had not been resolved elsewhere. Our team spent the project hours exhausting every possible alternative source and analyzing DNA matches to bridge the gap left by those fires. While the result was a recommendation for specific Y-DNA testing, that conclusion was reached only after an exhaustive search, and we do believe it has the potential to break down this brick wall for you. We stand by the integrity of our researchers and the depth of the analysis provided. If you have found any errors in the results you were provided, your Project Manager would welcome the opportunity to discuss and clarify those with you. We truly wish you all the best.

Response from Legacy Tree Genealogists· Dec 19, 2025

Hi Andy! Thank you for sharing your feedback. As we've already discussed with you privately, we sincerely regret that your second project did not yield the breakthrough you were hoping for. We truly understand the frustration of hitting a "brick wall," especially when you have already invested significant time and emotion into the search. We want to clarify that our recommendations for future research, which are included in every project, are never intended to mislead you, but rather to ensure that no stone is left unturned. In professional genealogy, "the end of the line" is only declared once every available avenue—including DNA analysis and collateral line research—has been exhausted. While your intuition may have suggested the line might be at its limit after the first project, when you reached out to us and said you had been discussing this with distant cousins and wanted to order another project to pursue the research further, we were happy to do so. After a thorough internal review of your projects, we stand firmly behind the quality of the work delivered. While the second project focused on the complex task of analyzing DNA and Scottish records to find new leads, the nature of research is such that even the most exhaustive efforts do not always result in a generational leap. In these cases, we provide a detailed record of the work performed and the context found to ensure you have a complete foundation for any future discoveries. Rather than being a rehash of the first project, the second project focused on searching additional sources and collecting additional details about your ancestors in order to differentiate them from others with similar names, with the hopes of adding additional generations to your family tree. That said, we take your satisfaction seriously and are sorry that our process felt like anything less than a dedicated effort. To address your concerns regarding our company’s standing, we want to reassure you and our community that Legacy Tree Genealogists has been a stable leader in this industry for over 20 years. We have helped thousands of happy clients discover their roots, many of whom return to us year after year to work on multiple projects. Our longevity is built on transparency and a commitment to professional standards. We offer projects in blocks of time specifically so clients can control their investment in these unpredictable searches. We never pressure clients to reorder because, as we've explained, we feel it needs to be your decision how much time and money you are ready to invest in breaking down your genealogical brick walls. In this particular case there are still more avenues to explore, but it is likely that progress will continue to be slow, and we absolutely respect your decision not to continue. We wish you the very best in your own continued research and hope that, in time, a new record or DNA match provides the breakthrough you’re seeking.

Response from Legacy Tree Genealogists· Sep 20, 2025

Thank you so much, Liza! We’re so glad the expert tips, suggestions, and video call made a difference for you. It’s true—the more research you bring, the more directions we can explore together, and it’s wonderful to hear that the Zoom session soon felt comfortable and easy. We’re thrilled your researcher could guide you smoothly through the process, and we really appreciate your recommendation. It was an honor to be part of your family history journey!

Response from Legacy Tree Genealogists· Jul 31, 2025

Thank you so much for the glowing review, Mark! We're thrilled to hear that you were pleased with the final product and the overall experience. Our team takes great pride in delivering thorough, timely, and professional research, and it’s wonderful to know that the updates and collaboration made a positive impact. It was a pleasure working with you—thank you for trusting us with your family history!

Response from Legacy Tree Genealogists· Jul 10, 2025

Thank you for your kind words and thoughtful review! We're so glad to hear you had a positive experience with our team and that the genetic genealogy work helped uncover meaningful insights. It’s always exciting to help build a family story from the ground up, and we look forward to continuing the journey with you!

Response from Legacy Tree Genealogists· Jun 20, 2025

Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience with Legacy Tree Genealogists. Our team takes great pride in providing thorough, professional, and personable service, so it’s wonderful to know that the project manager and researcher exceeded your expectations. We’re delighted that we were able to deliver the results on time and within budget while maintaining the highest quality of work. We truly appreciate your feedback and look forward to working with you again on future genealogy projects!

Response from Legacy Tree Genealogists· Apr 9, 2025

Thank you for your feedback. We are very sorry that Derek's clarifying questions were frustrating to you. We just want to make sure we clearly understand what you already have and what you're hoping to learn so we can make the best use of your research time. As we already discussed, we would have loved to help with this project but also respect your decision to cancel. As you requested via email, we have deleted all family information you sent us, and truly wish you all the best.