LenoxReviews of lenox.com

Placed an order with 4 items. One item did not work. It would not light up and some of the features had fallen off. (This was not a delivery issue). I sent severals emails after being unable to get through on the phone, to which I got no response. Finally got through on the phone after waiting 2.5 hours before they picked up. They gave me a refund but told me if I wanted to reorder the item, I had to do it through the website and pay shipping. The guy was a little bit rude too. Probably stressed out and tired. Really bad customer service.

Disappointed in the product. Just heads up if you are planning to buy a Butterfly Meadow bunny set. The smaller plates do each have a bunny on them but the bowls and dinner plates do not. Also, the cups do have a bunny on them but they are the smaller cups/mugs. If you want to add bunnies to your current Butterfly Meadow collection, just buy the four small plates. And…it’s too expensive to send back. From now on if it’s not on Amazon, I’m not buying it.

I ordered 2 personalized Christmas ornaments at the same time for my twin grandchildren. I had my total cost on my receipt. When it was ready to be shipped they charged my bank more with no explanation. I called them today and the customer service agent was rude and said it was due to the increased tax on shipping them separately. I said I ordered them together and on my final cost page nothing was mentioned about charging me more. She told me it was before I paid and pretty much inferred it was my own fault. I told her I probably won’t shop again at Lenox and she said that’s ok. Didn’t care at all!!! I’ll never buy from them again. Too bad since I have another grandchild on the way.

I reached out to Lenox when my order still hadn't shipped after 20 business days when the max stated on the website would have been 12. I sent an email into customer service checking the status but received no response. I tried to reach out via their website chat (well within the stated hours on their website) and there was no one available. I tried again later and was able to get in touch with someone. They told me my order would be shipped within about 6 business days. This just about doubles the production time listed on the website, but as there is nothing I can do but wait, I accepted this. I was then told I would receive 20% off the order because of the delay which I appreciated. However, I was told that I would have to reach out to Lenox again to have this applied. This is frustrating as I feel I've already spent enough time trying to get in touch with Lenox about this and any decent customer service experience would include the rep tracking the progress of the order to apply the 20% themselves. Finally, I asked for some sort of email confirmation that I was promised 20% off, as I didn't want to have this conversation again with a different rep after spending so much time on this already and possibly be unable to get the 20% refund. I was told they could not do that. I told them it was a simple request; I really just needed an informal email from a Lenox email address confirming the conversation we had. The customer service rep disconnected from me while we were still in conversation. EDIT: I had to contact Lenox days later when my order shipped per the above. Again, no one available on live chat for several hours after the stated hours on the website. They finally connected me to someone who just disconnected after I asked for the 20% off. I waited again and finally got in touch with someone (tried calling at the same time but it was a massive wait with a very annoying and repetitive wait sound). I got in touch with them and they said they would apply 20% off but again said I would not receive confirmation of this and had to wait 7-10 business days to see the refund. I'm not understanding why this company can't send an email out. At this point I've spent hours upon hours trying to deal with a small amount refunded because of Lenox's failures and it was not worth it. My advice is to go elsewhere, none of this is worth it. Lenox is a tired, old company who no longer can keep up.